Front Desk Supervisor & Guest Experience Leader

DR HOTEL EMPLOYEE LEASING LLC; Boca Raton (FL); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Positive team environment

Growth opportunities in front office

Shape guest experience

Job summary

DR HOTEL EMPLOYEE LEASING LLC in Boca Raton, FL, is seeking a Guest Service Supervisor to support front desk operations and lead the guest services team. You will assist with training, service recovery, shift coverage, and ensuring guests have a smooth arrival to departure experience.

The role requires front desk or hospitality experience, strong customer service, and the ability to coach a team. Proficiency with hotel systems and computers is expected.

Qualifications

• Front desk or hospitality experience required
• Strong customer service and communication skills
• Ability to lead, coach, and support a team
• Calm, professional, and dependable
• Strong problem solving and multitasking abilities
• Comfortable with computers and hotel systems

Responsibilities

• Assist in supervising front desk staff and daily operations
• Support check ins, check outs, reservations, and guest inquiries
• Provide coaching and training to team members
• Handle guest concerns and resolve service issues professionally
• Ensure front desk procedures and brand standards are followed
• Maintain accurate records, logs, and shift information
• Communicate important updates to management and other departments
• Assist with cashiering, billing, and basic audit tasks

Skills

Customer service

Communication

Team leadership

Problem solving

Tools

Hotel systems

Job description

DR HOTEL EMPLOYEE LEASING LLC in Boca Raton, FL, is seeking a Guest Service Supervisor to support front desk operations and lead the guest services team. You will assist with training, service recovery, shift coverage, and ensuring guests have a smooth arrival to departure experience.

The role requires front desk or hospitality experience, strong customer service, and the ability to coach a team. Proficiency with hotel systems and computers is expected.