Front Desk Supervisor — Guest Experience & Training Leader

Aventura Mall; Delray Beach (FL); On-site; USD 36,000 - 50,000; Full time

Job summary

The Seagate Hotel & Spa in Delray Beach, FL is seeking a Front Desk Supervisor to lead the front office team and ensure seamless operations, delivering exceptional guest experiences.

You will train staff, oversee reservations, manage cash handling, and coordinate with other departments to maintain service standards and policy compliance.

Strong communication, multitasking, and interpersonal skills are essential to success in this role at a premier beachfront property.

Qualifications

• Effective communication in English with clarity and professionalism.
• Ability to interpret requests and respond promptly and accurately.
• Friendly demeanor with strong interpersonal skills.
• Capable of handling multiple requests with accuracy and timeliness.
• Familiarity with hotel front office policies and procedures.

Responsibilities

• Participate in selection and onboarding of front office staff.
• Conduct training and cross-training to improve skills and retention.
• Supervise shift workload distribution for efficiency.
• Evaluate front office staff performance regularly.
• Maintain accurate room status, reservations, folios, and billing.

Skills

Communication skills

Multitasking

Interpersonal skills

Policy adherence

Judgment and discretion

Job description

The Seagate Hotel & Spa in Delray Beach, FL is seeking a Front Desk Supervisor to lead the front office team and ensure seamless operations, delivering exceptional guest experiences.

You will train staff, oversee reservations, manage cash handling, and coordinate with other departments to maintain service standards and policy compliance.

Strong communication, multitasking, and interpersonal skills are essential to success in this role at a premier beachfront property.