Front Desk Lead | Guest Experience & Team Coach

HHC Atlantic LLC; Delray Beach (FL); On-site; USD 42,000 - 52,000; Full time

Job summary

The Seagate Hotel & Spa in Delray Beach, FL seeks a Front Desk Supervisor to collaborate with front office staff, ensuring seamless operations and exceptional guest experiences. You will participate in staff onboarding, train teams, supervise shift workload, and enforce policies to maintain high service standards.

Responsibilities include monitoring reservations and billing, coordinating with other departments, and resolving guest issues promptly and professionally.

Qualifications

• Fluency in English with clear, professional communication.
• Strong customer-service orientation and guest focus.
• Ability to handle multiple requests with accuracy and timeliness.
• Polished, friendly interpersonal skills.
• Knowledge of hotel policies and procedures.

Responsibilities

• Participate in selecting and onboarding front office staff.
• Conduct training and cross-training to improve skills and retention.
• Supervise shift workload distribution for efficiency.
• Evaluate front office staff performance regularly.
• Foster interdepartmental communication and relationships.
• Demonstrate proficiency with PBX and Key systems.
• Review guest reservations, folios, and billing for accuracy.
• Maintain accurate room status information and updates.
• Resolve guest issues promptly and courteously.
• Manage group reservations and requirements.
• Review and complete credit limit reports.
• Adhere to front office budget guidelines.
• Ensure smooth shift transitions with information handoffs.
• Oversee cashier operations and verify banks at shift end.
• Enforce cash handling and payment policies.

Skills

English communication

Customer service

Multi-tasking

Professional demeanor

Policy adherence

Job description

The Seagate Hotel & Spa in Delray Beach, FL seeks a Front Desk Supervisor to collaborate with front office staff, ensuring seamless operations and exceptional guest experiences. You will participate in staff onboarding, train teams, supervise shift workload, and enforce policies to maintain high service standards.

Responsibilities include monitoring reservations and billing, coordinating with other departments, and resolving guest issues promptly and professionally.