Guest Service Agent: Front Desk & Memorable Stays

Dr-Hotel-Employee-Leasing-LL; Boca Raton (FL); On-site; USD 32,000 - 42,000; Full time

Job summary

Dr-Hotel-Employee-Leasing-LL is seeking a friendly Guest Service Representative to assist guests with check-ins, check-outs, and reservations at our Boca Raton hotel front desk. You will support daily operations, answer questions, and help ensure a memorable guest experience.

You’ll work with a collaborative team, handle payments, coordinate with housekeeping, and provide local information. Prior hotel or customer service experience is helpful but not required; flexible to holidays and weekends

Qualifications

• Strong customer service and communication skills.
• Friendly, positive, and professional presence.
• Comfortable using computers and hotel systems.
• Dependable, organized, and able to multitask.
• Prior hotel or customer service experience is helpful but not required.
• Flexible to work any shifts including holidays and weekends.

Responsibilities

• Greet guests and provide friendly, helpful service.
• Assist with check ins, check outs, room assignments, and reservations.
• Answer guest questions and resolve issues promptly.
• Operate the front desk system and process payments.
• Communicate with housekeeping and other departments.
• Maintain the front desk area in a clean and organized manner.
• Handle guest requests and escalate concerns when needed.
• Provide local information and general hotel assistance.

Skills

Customer service

Communication

Multitasking

Professional presence

Tools

Hotel systems

Job description

Dr-Hotel-Employee-Leasing-LL is seeking a friendly Guest Service Representative to assist guests with check-ins, check-outs, and reservations at our Boca Raton hotel front desk. You will support daily operations, answer questions, and help ensure a memorable guest experience.

You’ll work with a collaborative team, handle payments, coordinate with housekeeping, and provide local information. Prior hotel or customer service experience is helpful but not required; flexible to holidays and weekends