Front Desk Supervisor & Guest Experience Leader

Sonesta Hotels International Corporation in; Bee Cave (TX); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical, Dental & Vision Insurance

Health Savings Account (HSA) with Team

401(k) Retirement Plan with Company

Paid Vacation & Sick Time

Paid Parental Leave

Company-Paid Life Insurance

Company-Paid Short-Term & Long-Term

Hospital Indemnity, Critical Illness &

Educational Assistance

Sonesta Hotel Discounts

Additional Perks & Employee Discounts

Job summary

Sonesta Hotels in Bee Cave, Texas is seeking a Front Desk Supervisor to lead the Front Desk team and ensure welcoming, seamless stays from check-in to checkout. This role balances guest service, team support, and daily hotel operations in a fast-paced environment.

You will supervise Front Desk Agents, coordinate reservations, manage room inventory, and collaborate with housekeeping, engineering and F&B to deliver memorable experiences. Flexible scheduling and strong communication are essential.

Qualifications

• At least 2 years of experience in a customer service role.
• Previous Front Desk or hotel operations experience preferred.
• Leadership or supervisory experience within hotels or hospitality operations preferred.
• Strong knowledge of Front Desk operations, PMS, reservations, and guest service standards.

Responsibilities

• Support daily Front Desk and guest service operations including check-in/check-out processes, guest requests, and lobby experience management.
• Supervise, support, and motivate Front Desk Agents and guest service teams to deliver exceptional hospitality experiences.
• Help ensure smooth hotel operations while maintaining high levels of guest satisfaction, service quality, and operational efficiency.
• Respond quickly and professionally to guest concerns, service recovery situations, and special requests to ensure positive guest experiences.
• Assist with room assignments, reservations coordination, room inventory management, and upselling opportunities.
• Partner with Housekeeping, Engineering, Food & Beverage, and hotel leadership teams to support seamless hotel operations.
• Support onboarding, training, coaching, scheduling, and operational communication for Front Desk team members.
• Assist with cash handling, shift balancing, operational reporting, and daily Front Office procedures.
• Maintain knowledge of PMS systems, loyalty programs, and hotel operational standards.
• Support VIP arrivals, group check-ins, and elevated guest experience opportunities as needed.
• Assist with driving Sonesta shuttle for guests as needed.
• Ensure compliance with hotel policies, brand standards, safety procedures, and guest service expectations.
• Any other duties assigned.

Skills

Customer service

Leadership

Front Desk operations

PMS systems

Job description

Sonesta Hotels in Bee Cave, Texas is seeking a Front Desk Supervisor to lead the Front Desk team and ensure welcoming, seamless stays from check-in to checkout. This role balances guest service, team support, and daily hotel operations in a fast-paced environment.

You will supervise Front Desk Agents, coordinate reservations, manage room inventory, and collaborate with housekeeping, engineering and F&B to deliver memorable experiences. Flexible scheduling and strong communication are essential.