Front Desk Supervisor: Lead Guest Experience & Team

Sonesta Hotels International Corporation; Bee Cave (TX); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Medical, Dental & Vision Insurance

Health Savings Account (HSA) with Copy

401(k) Retirement Plan with Company M—

Paid Vacation & Sick Time

Paid Parental Leave

Company-Paid Life Insurance

Company-Paid Short-Term & Long-Term D 

Hospital Indemnity, Critical Illness &

Educational Assistance

Sonesta Hotel Discounts

Additional Perks & Employee Discounts

Job summary

Sonesta International Hotels Corporation is seeking a Front Desk Supervisor in Bee Cave, TX to lead the Front Desk team and ensure welcoming, seamless stays from check-in to check-out. You will balance guest service, team support, and daily hotel operations with a focus on hospitality leadership and guest satisfaction.

This role requires at least 2 years in customer service, frontline hotel operations experience, strong PMS knowledge, and the ability to multitask in a fast-paced environment.

Qualifications

• At least 2 years of experience in a customer service role.
• Previous Front Desk or hotel operations leadership experience preferred.
• Strong knowledge of Front Desk operations, reservations, and guest service standards.
• Ability to multitask in a fast-paced hospitality environment.

Responsibilities

• Support daily Front Desk and guest service operations including check-in/check-out processes, guest requests, and lobby experience management.
• Supervise, support, and motivate Front Desk Agents and guest service teams to deliver exceptional hospitality experiences.
• Help ensure smooth hotel operations while maintaining high levels of guest satisfaction, service quality, and operational efficiency.
• Respond quickly and professionally to guest concerns, service recovery situations, and special requests to ensure positive guest experiences.
• Assist with room assignments, reservations coordination, room inventory management, and upselling opportunities.
• Partner closely with Housekeeping, Engineering, Food & Beverage, and hotel leadership teams to support seamless hotel operations.
• Support onboarding, training, coaching, scheduling, and operational communication for Front Desk team members.
• Assist with cash handling, shift balancing, operational reporting, and daily Front Office procedures.
• Maintain strong knowledge of PMS systems, reservations systems, loyalty programs, and hotel operational standards.
• Support VIP arrivals, group check-ins, and elevated guest experience opportunities as needed.
• Assist with driving Sonesta shuttle for guests as needed.
• Ensure compliance with hotel policies, brand standards, safety procedures, and guest service expectations.
• Any other duties assigned.

Skills

Customer Service

Front Desk Operations

Leadership

PMS Systems

Guest Satisfaction

Communication

Tools

PMS Systems

Job description

Sonesta International Hotels Corporation is seeking a Front Desk Supervisor in Bee Cave, TX to lead the Front Desk team and ensure welcoming, seamless stays from check-in to check-out. You will balance guest service, team support, and daily hotel operations with a focus on hospitality leadership and guest satisfaction.

This role requires at least 2 years in customer service, frontline hotel operations experience, strong PMS knowledge, and the ability to multitask in a fast-paced environment.