Guest Experience Lead — Front Desk Supervisor

Sonesta International Hotels Corporation; Bee Cave (TX); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Medical, Dental & Vision Insurance

Health Savings Account (HSA) with 100%

401(k) Retirement Plan with Company 2%

Paid Vacation & Sick Time

Paid Parental Leave

Company-Paid Life Insurance

Short-Term & Long-Term Disability

Hospital Indemnity & Critical Illness

Educational Assistance

Sonesta Hotel Discounts

Additional Perks & Employee Discounts

Job summary

Sonesta International Hotels Corporation is seeking a Front Desk Supervisor at Sonesta Austin- Bee Cave, TX. You will lead a Front Desk team to ensure warm, seamless check-ins and check-outs, while balancing guest needs with smooth operations.

This fast-paced, hospitality-driven role requires supervisory experience, strong communication, and a customer-first mindset to uphold Sonesta's People People culture.

Qualifications

• At least 2 years of experience in a customer service role.
• Leadership or supervisory experience in hotels or hospitality operations preferred.
• Strong knowledge of Front Desk operations and guest service standards.

Responsibilities

• Support daily Front Desk and guest service operations including check-in/check-out processes and guest requests.
• Supervise and motivate Front Desk Agents to deliver exceptional hospitality experiences.
• Assist with room assignments, reservations coordination, and inventory management.
• Coordinate with Housekeeping, Engineering, F&B and hotel leadership to support operations.
• Provide onboarding, training, coaching, scheduling and communication for Front Desk team members.

Skills

Front Desk operations

Guest service

Leadership

Communication

Tools

PMS systems

Reservations systems

Job description

Sonesta International Hotels Corporation is seeking a Front Desk Supervisor at Sonesta Austin- Bee Cave, TX. You will lead a Front Desk team to ensure warm, seamless check-ins and check-outs, while balancing guest needs with smooth operations.

This fast-paced, hospitality-driven role requires supervisory experience, strong communication, and a customer-first mindset to uphold Sonesta's People People culture.