Front Desk Lead - Guest Experience Champion

Hillside Boutique Hotel; Castroville (TX); On-site; USD 33,000 - 48,000; Full time

Job summary

Hillside Boutique Hotel in Castroville, Texas is seeking a Front Desk Supervisor to oversee daily front desk operations and ensure a seamless guest experience. You will supervise the front desk team, resolve guest concerns, and collaborate with housekeeping to meet guest needs.

Responsibilities include training new agents, coaching staff, monitoring check-ins/check-outs, and maintaining accurate billing procedures.

Qualifications

• Supervisory experience in a hotel front desk or similar environment.
• Experience operating a front desk and handling guest interactions.
• Ability to train and coach staff for consistent service.

Responsibilities

• Lead and support front desk agents during shifts, ensuring smooth operations.
• Train new team members and provide ongoing coaching and feedback.
• Monitor guest check-ins, check-outs, and reservation processes.

Skills

Supervisory experience

Front desk operations

Team coaching

Guest service

Job description

Hillside Boutique Hotel in Castroville, Texas is seeking a Front Desk Supervisor to oversee daily front desk operations and ensure a seamless guest experience. You will supervise the front desk team, resolve guest concerns, and collaborate with housekeeping to meet guest needs.

Responsibilities include training new agents, coaching staff, monitoring check-ins/check-outs, and maintaining accurate billing procedures.