Front Desk Agent

Hilton Garden Inn; Atlanta (GA); On-site; Full time

Benefits offered by this job

Medical benefits

Dental insurance

Vision insurance

Employee discounts

Job summary

A leading hotel chain is looking for a dynamic Front Desk Agent at their Atlanta airport location. This full-time position requires open availability, primarily from 3pm to 11pm, including weekends. Responsibilities include greeting guests, maximizing occupancy, managing cash, and ensuring effective communication within the team. Candidates should have a high school diploma and strong customer service skills. Benefits include medical, dental, vision, and employee discounts.

Qualifications

• Must have excellent customer service skills and a friendly demeanor.
• High school diploma or equivalent is preferred.
• Must be able to communicate effectively in English.

Responsibilities

• Greet guests with a friendly welcome and respond to requests.
• Maximize occupancy levels while maintaining rates.
• Ensure effective communication within the front office.
• Adhere to safety and security procedures.
• Complete guest registration accurately and efficiently.
• Manage cash bank per accounting guidelines.

Skills

Customer service

Communication skills

Flexibility in availability

Problem-solving

Education

High school diploma or GED

Job description

Hilton Garden Inn Atlanta Airport is seeking a dynamic full‑time Front Desk Agent for their busy hotel! Compensation is based on experience. Must have open availability preferably from 3pm to 11pm, including nights and weekends. Company benefits include medical, dental, vision, STD, LTD, employee discounts, and much more.

Responsibilities

• Greet guests immediately with a friendly, sincere welcome. Maintain eye contact with guest. Use a positive, clear speaking voice, listen to guest requests and respond with appropriate action.
• Employ operational and selling techniques to maximize occupancy levels and achieve the highest average rate possible, and ensure that staff does the same. Maintain and provide accurate information on and promote hotel facilities.
• Maintain cash bank per accounting guidelines. Comply with all accounting procedures.
• Maintain effective communication within Front Office and related departments, and with all hotel departments. Stay aware of issues relating to front office and general hotel operations. Attend meetings as scheduled. Apprise management of any concerns or suggestions.
• Adhere to safety, security and emergency procedures, react appropriately during emergency situations, and act promptly to correct hazards. Adhere to security procedures on the handling of guest room keys, the protection of guest related information and conduct weekly inventory of guest room keys.
• Understand and operate front office telephone, computer systems, and equipment such as ten‑key adding machine, facsimile machines, etc.
• Promptly complete registration process, input and retrieve information from computer, confirm pertinent information including number of guests, method of payment and length of stay, select guest room based upon guest needs/request, non‑verbal confirmation of room number and rate, provide key folder containing guest room key (and club key if applicable), certificate and coupons as appropriate. Close out guest accounts at time of check‑out. Properly file and retrieve registration cards.
• Full‑time hours available (at least 30 hours per week); flexible availability required for evening (3pm‑11pm) shifts.

Experience & Education

High school diploma or general education degree or equivalent combination of education and experience preferred. Must speak, read, and understand English.

Auro Hotels is an Equal Employment Opportunity and E‑Verify Employer. All applicants are subject to background and substance abuse screening prior to any offer of employment. Equal Opportunity Employer.

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.