Front Desk Supervisor

Home2 Suites by Hilton; Georgia; On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Vision insurance

Dental insurance

PTO

401k

Employee discounts

Job summary

A leading hotel chain is seeking an experienced Front Desk Supervisor for their Atlanta location. Key responsibilities include ensuring exceptional guest service, managing front desk operations, and supervising staff. Candidates should possess a college degree in Hotel Administration and have 2–3 years of hotel management experience, preferably with Hilton. This role offers various company benefits such as health insurance and employee discounts, complemented by a competitive compensation package.

Qualifications

• 2–3 years hotel management or supervisory experience preferred.
• Experience as a Front Desk Supervisor for a Hilton brand hotel preferred.

Responsibilities

• Maintain organized and efficient Front Desk operations.
• Prepare work schedules according to forecasted occupancy.
• Supervise day-to-day activities of front desk staff.
• Provide outstanding guest service by working alongside the front desk team.

Skills

Guest service skills

Leadership

Organization

Communication

Education

College degree in Hotel Administration

Associates in Hospitality

Job description

Home 2 Suites, Atlanta
Home2 Suites Atlanta Perimeter Center
6110 Peachtree Dunwoody Rd
Atlanta, GA 30328, USA

Home2 Suites by Hilton Atlanta Perimeter is seeking an experienced Front Desk Supervisor to join our dynamic leadership team. Compensation is based on experience. Company benefits include health, vision, dental, PTO, 401k, employee discounts, and much more.. The purpose of a Front Desk Supervisor is to assure the overall success of the hotel by meeting or exceeding the guest expectation for service. The Front Desk Supervisor position is a PM position, 3pm to 11pm on the front desk to ensure delivery of exceptional guest service.

Essential Job Functions

• Responsible for the overall guest service of the hotel by maintaining an organized and efficient Front Desk operation.
• Prepares work schedules in accordance with forecasted occupancy.
• Supervises day to day activities of front desk, bell, and van drivers staff.
• Utilizes leadership skills and motivation techniques in order to maximize employee productivity and satisfaction of direct reports.
• Meets and exceeds customer expectations by ensuring department provides outstanding customer service and teamwork.
• Coordinates staffing and payroll to conform with productivity and budgetary standards.
• Prepares payroll and schedules are required; monitors actual vs. budget payroll activities.
• Works side by side with front desk associates when necessary to provide outstanding guest service; works scheduled Manager on Duty shifts on a weekly basis.
• Coordinates Front Desk work with other departments: Housekeeping, Engineering, Banquets, etc.
• Participates in daily Yield Management Meetings.
• Insures that all employees follow safety rules and procedures and takes corrective action where required to improve safety of work area.
• Coordinates the collection and submission of hotel news to the quarterly AURO Hotels Associate newsletter.
• Maintains proper front desk supplies inventory, conducts inventories as assigned and recommends purchase of products (remaining within budget).
• Confers closely with GM/AGM at all times and takes every opportunity to become familiar with all aspects of the hotel in order to assist wherever required.
• Nothing in this job description restricts management’s right to assign or reassign duties, work hours and/or responsibilities for this job at any time.

Experience/Education

College degree in Hotel Administration; 2–3 years hotel management/supervisory experience or equivalent combination of education and experience.

Auro Hotels is an Equal Employment Opportunity and E-Verify Employer. All applicants are subject to background and substance abuse screening prior to any offer of employment.

Preferred Qualifications

• Functional Expert: Considered a thought leader on a subject.
• Team Player: Works well as a member of a group.
• Thought Provoking: Capable of making others think deeply on a subject.
• Enthusiastic: Shows intense and eager enjoyment and interest.
• Peer Recognition: Inspired to perform well by the praise of coworkers.
• Self-Starter: Inspired to perform without outside help.
• Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization.

Education

Associates or better in Hospitality and Resort Management or related field.

Experience

2 years. Previous experience as a Front Desk Supervisor for a Hilton brand hotel preferred.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.