Front Desk Supervisor

Crestview Management, LLC; Atlanta (GA); On-site; USD 35,000 - 50,000; Full time

Job summary

A management services company in Atlanta is seeking a highly organized Front Desk Supervisor to oversee daily operations at their office. Key responsibilities include supervising staff, handling visitor inquiries, and maintaining a welcoming environment. The ideal candidate has at least 2 years of customer service experience, with 1 year in a supervisory role, strong communication skills, and proficiency in Microsoft Office. This role is primarily indoors in a professional office setting.

Qualifications

• Minimum of 2 years experience in a front desk or customer service role.
• At least 1 year in a supervisory capacity.
• Excellent communication and interpersonal skills.

Responsibilities

• Supervise and coordinate front desk staff activities.
• Ensure prompt handling of all visitor inquiries.
• Maintain a clean and organized front desk area.
• Resolve customer issues and complaints timely.
• Collaborate with other departments for smooth operations.

Skills

Customer service

Supervisory skills

Communication

Organizational skills

Problem-solving

Education

High school diploma or equivalent

Associate’s or Bachelor’s degree

Tools

Microsoft Office Suite

Front desk management software

Job description

We are seeking a highly organized and customer-focused Front Desk Supervisor to oversee daily front desk operations at our Atlanta location. The ideal candidate will lead a team of front desk staff, ensuring exceptional service delivery, efficient workflow, and a welcoming environment for all visitors and clients.

Key Responsibilities

• Supervise and coordinate front desk staff activities, including scheduling, training, and performance management.
• Ensure prompt and professional handling of all visitor inquiries, phone calls, and appointments.
• Maintain a clean, organized, and welcoming front desk area.
• Resolve customer issues and complaints in a timely and effective manner.
• Collaborate with other departments to facilitate smooth communication and operations.
• Manage office supplies and front desk equipment inventory.
• Prepare and maintain daily reports and logs related to front desk activities.
• Implement and enforce company policies and procedures at the front desk.

Qualifications

• High school diploma or equivalent; Associate’s or Bachelor’s degree preferred.
• Minimum of 2 years experience in a front desk or customer service role, with at least 1 year in a supervisory capacity.
• Excellent communication and interpersonal skills.
• Strong organizational and multitasking abilities.
• Proficient in Microsoft Office Suite and front desk management software.
• Ability to remain calm and professional under pressure.
• Strong problem-solving skills and attention to detail.

This position is based in our Atlanta, GA office located in the 30354 zip code area. The Front Desk Supervisor will work primarily indoors in a professional office setting.