Front Desk Supervisor – Guest Experience Leader

Peachtree Group; Ashburn (VA); Hybrid; USD 24,000 - 25,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Disability insurance

Life insurance

401(k) retirement match

Paid holidays

Paid time off

Employee Assistance Program

Fund

Job summary

Peachtree Group Ashburn, VA is seeking a Front Office Supervisor to lead our guest services team and ensure smooth front desk operations. This role focuses on delivering memorable guest experiences and maintaining high service standards.

You will supervise daily shift processes, train and coach staff, resolve issues quickly, and liaise with housekeeping and reservations to ensure seamless coordination. Cash handling and policy compliance are essential aspects of the position.

Qualifications

• Supervise daily shift processes ensuring SOP adherence.
• Train and coach front desk team to ensure quality operation.
• Resolve customer issues quickly to maintain high satisfaction.
• Build relationships with housekeeping, reservations and other departments.
• Oversee cash transactions and personal bank responsibilities per policy.

Responsibilities

• Supervise daily shift processes ensuring all team members adhere to standards operating procedures.
• Train, direct the work of, resolve issues/problems, and coach and counsel the front desk team members to ensure a quality operation.
• Resolve customer issues, complaints, problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service.
• Build strong relationships and liaise with all other department's especially housekeeping, reservations, etc.
• Controls cash transactions at the front desk and maintains complete responsibility for personal bank as specified by hotel bank agreement policy.

Skills

Team supervision

Customer service

Conflict resolution

Cash handling

Communication

Interdepartmental liaison

Job description

Peachtree Group Ashburn, VA is seeking a Front Office Supervisor to lead our guest services team and ensure smooth front desk operations. This role focuses on delivering memorable guest experiences and maintaining high service standards.

You will supervise daily shift processes, train and coach staff, resolve issues quickly, and liaise with housekeeping and reservations to ensure seamless coordination. Cash handling and policy compliance are essential aspects of the position.