Guest Services Supervisor — Front Desk Leader

Peachtree Group; Orlando, Northern (FL, KY); Hybrid; USD 42.000 - 66.000; Vollzeit

Benefits dieser Stelle

Medical insurance

Dental insurance

Vision insurance

Disability insurance

Life insurance

401(k) retirement match

Paid holidays

Paid time off

Employee Assistance Program

Fund

Zusammenfassung

The Front Office Supervisor at Peachtree Group oversees the guest services team to ensure smooth operations, accurate information, and courteous service.

You will train, direct, coach the front desk staff, resolve issues quickly, manage cash at the front desk, and coordinate with housekeeping and reservations.

The role offers a comprehensive benefits package including medical, dental, vision, disability, and life insurance, 401(k) match, Paid Holidays and PTO, and an Employee Assistance Program.

Aufgaben

• Supervise daily shift processes ensuring all team members adhere to standards operating procedures.
• Train, direct the work of, resolve issues, and coach and counsel the front desk team members to ensure a quality operation.
• Resolve customer issues, complaints, problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service.
• Build strong relationships and liaise with all other department's especially housekeeping, reservations, etc.
• Controls cash transactions at the front desk and maintains complete responsibility for personal bank as specified by hotel bank agreement policy.

Jobbeschreibung

The Front Office Supervisor at Peachtree Group oversees the guest services team to ensure smooth operations, accurate information, and courteous service.

You will train, direct, coach the front desk staff, resolve issues quickly, manage cash at the front desk, and coordinate with housekeeping and reservations.

The role offers a comprehensive benefits package including medical, dental, vision, disability, and life insurance, 401(k) match, Paid Holidays and PTO, and an Employee Assistance Program.