Front Office Leader: Create Memorable Guest Experiences

Peachtree Group; Tennessee; Hybrid; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401(k) match

Paid Holidays

Paid Time Off

Job summary

Peachtree Group is seeking a Front Office Manager to lead the front desk team and deliver memorable guest experiences, modeling the company values and fostering collaboration and professional service.

You will coach staff, coordinate safety and operations with other departments, and ensure standards through daily lineups and meetings. This on-site role offers comprehensive benefits and opportunities to influence guest satisfaction and staff development.

Qualifications

• 2-5 years of experience in Hotel Front Desk Operations.
• Experience in guest services and hospitality.
• Equal Opportunity Employer.

Responsibilities

• Uphold and role model the company values while encouraging direct reports to embody collaboration and intuitive service.
• Demonstrate passion for every guest experience, coaching the team to handle interactions with hospitality and professionalism.
• Coach the team to find creative solutions to accommodate guest requests whenever possible.
• Serve as a guide for hotel experiences, using intuition to personalize memories for guests.
• Collaborate with and coach the team to complete daily activities, ensuring standards are achieved and staff feel supported.
• Be knowledgeable about safety, security, satisfaction, and well-being; respond swiftly in emergencies and ensure proper procedures.
• Maintain par on operations and departmental supplies within the budget set by the General Manager.
• Partner with the General Manager and leadership to provide the best guest experience.
• Participate in recruitment, training, scheduling, supervising, coaching, and motivation of all staff.
• Support talent development and succession planning within the department.
• Execute delivery of property events to in-house and future guests.
• Facilitate daily lineups, weekly leadership meetings, and monthly all-staff meetings to communicate priorities.
• Coach and mentor the team on skill development and corrective action to address root causes.
• Coordinate with Housekeeping and Engineering to maintain facilities and rooms in optimal condition, focusing on details.
• Monitor reservation channels to ensure proper collection and handling of guest information.
• Champion initiatives and best practices by training and coaching associates on purpose.
• Maintain regular communication with the General Manager to align on priorities and adapt responsibilities.

Job description

Peachtree Group is seeking a Front Office Manager to lead the front desk team and deliver memorable guest experiences, modeling the company values and fostering collaboration and professional service.

You will coach staff, coordinate safety and operations with other departments, and ensure standards through daily lineups and meetings. This on-site role offers comprehensive benefits and opportunities to influence guest satisfaction and staff development.