Guest Experience Leader: Front Desk & Operations

Peachtree Group; Sewanee (TN); On-site; USD 52,000 - 78,000; Full time

Benefits offered by this job

Medical, Dental, Vision insurance

401(k) retirement match

Paid Holidays

Paid Time Off

Employee Assistance Program

Job summary

Peachtree Group seeks a Front Office Manager to lead the front desk team, delivering exceptional guest experiences and modeling company values. This role drives collaboration, intuitive service, and personalized guest interactions while guiding daily operations and guest satisfaction efforts.

The manager will coach, mentor, and recruit Guest Services staff, ensuring standards are met and guests have memorable stays. Strong leadership and hospitality professionalism are essential.

Qualifications

• Lead front desk team with passion, creativity and professionalism.
• Recruit, train, schedule, supervise and motivate Guest Services associates.
• Ensure guest interactions are memorable and personalized.

Responsibilities

• Uphold and model the company values; encourage a collaborative, intuitive service culture.
• Coach your team to handle guest interactions with the highest level of hospitality and professionalism.
• Lead recruitment, training, scheduling, supervision and motivation of Guest Services staff.
• Coordinate with Housekeeping and Engineering to maintain facilities in optimal condition.
• Monitor reservation channels and ensure accurate handling of guest details.

Job description

Peachtree Group seeks a Front Office Manager to lead the front desk team, delivering exceptional guest experiences and modeling company values. This role drives collaboration, intuitive service, and personalized guest interactions while guiding daily operations and guest satisfaction efforts.

The manager will coach, mentor, and recruit Guest Services staff, ensuring standards are met and guests have memorable stays. Strong leadership and hospitality professionalism are essential.