Front Office Supervisor — Guest Services Leader

Springhill Suites Dallas/Rockwall; Rockwall (TX); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Disability Insurance

Life Insurance

401(k) match

Paid Holidays

Paid Time Off

Employee Assistance Program

Associate Emergency Foundation

Job summary

Peachtree Group is seeking a Front Office Supervisor to oversee the guest services team at a Rockwall, TX hotel. The role emphasizes professional service, accurate information, and timely guest support to sustain high satisfaction.

Responsibilities include supervising daily shift processes, coaching front desk staff, resolving issues quickly, and coordinating with housekeeping and reservations. Cash handling remains under policy.

Qualifications

• 2-3 years of hotel guest services experience
• Experience supervising a front desk or guest services team
• Ability to coach and resolve issues professionally

Responsibilities

• Supervise daily shift processes per SOPs.
• Train and coach front desk staff; resolve issues to ensure quality.
• Resolve guest issues quickly to maintain satisfaction.
• Liaise with housekeeping and reservations to coordinate ops.
• Handle front desk cash per hotel policy.
• Comprehensive benefits package including medical, dental, vision, disability, and life insurance.
• Generous 401(k) retirement match.
• Paid holidays and paid time off to support work-life balance.
• Access to Employee Assistance Program and Associate Emergency Foundation.

Skills

Guest services

Front desk supervision

Job description

Peachtree Group is seeking a Front Office Supervisor to oversee the guest services team at a Rockwall, TX hotel. The role emphasizes professional service, accurate information, and timely guest support to sustain high satisfaction.

Responsibilities include supervising daily shift processes, coaching front desk staff, resolving issues quickly, and coordinating with housekeeping and reservations. Cash handling remains under policy.