Front Desk Supervisor — Elite Guest Experience Lead

Crestview Management, LLC; Tampa (FL); On-site; USD 42,000 - 62,000; Full time

Job summary

Crestview Management, LLC is seeking a Front Desk Supervisor for a Marriott-branded property in Tampa, FL. The role leads Front Desk Associates, maintains service standards, and ensures smooth daily operations in a busy lobby.

The ideal candidate has prior Front Desk experience, supervision, and Marriott familiarity, with strong communication and guest-service skills. Flexibility for weekends and holidays is required, and a hands-on, professional leadership style is essential to deliver

Qualifications

• Previous hotel Front Desk experience is required, with supervisory experience preferred.
• Marriott experience is strongly preferred.
• Hands-on leadership with strong communication and guest service skills.

Responsibilities

• Supervise and support Front Desk Associates during assigned shifts.
• Maintain a strong presence in the lobby and assist with guest arrivals, departures, and peak periods.
• Handle guest concerns and service recovery professionally and efficiently.
• Recognize Marriott Bonvoy Elite members and ensure applicable benefits and preferences are honored.
• Monitor room assignments, upgrades, VIP arrivals, and special requests.
• Ensure associates are properly utilizing hotel systems and communication tools.
• Work closely with Housekeeping, Engineering, and other departments to resolve guest and room-related concerns.
• Assist with training, coaching, and holding Front Desk Associates accountable for service and performance standards.
• Support cash handling procedures and other Front Office operational controls.
• Lead by example through professionalism, teamwork, accountability, and excellent guest service.

Skills

Guest service

Supervisory experience

Communication skills

Problem-solving

Job description

Crestview Management, LLC is seeking a Front Desk Supervisor for a Marriott-branded property in Tampa, FL. The role leads Front Desk Associates, maintains service standards, and ensures smooth daily operations in a busy lobby.

The ideal candidate has prior Front Desk experience, supervision, and Marriott familiarity, with strong communication and guest-service skills. Flexibility for weekends and holidays is required, and a hands-on, professional leadership style is essential to deliver