Guest Experience Supervisor - Front Desk Leadership

Crestview Management, LLC; Atlanta (GA); On-site; USD 42,000 - 56,000; Full time

Job summary

Crestview Management, LLC seeks a highly organized Front Desk Supervisor to oversee daily operations at our Atlanta location. You will lead a team of front desk staff, ensuring excellent service and smooth administrative processes.

Responsibilities include staff scheduling, training, security protocols, data entry, and cross-department collaboration to maintain a welcoming environment for visitors and clients.

Qualifications

• High school diploma or equivalent; Associate's or Bachelor's degree preferred.
• Minimum of 3 years experience in front desk or administrative roles, with at least 1 year in a supervisory capacity.
• Excellent interpersonal and communication skills.
• Strong organizational and multitasking abilities.
• Proficient in Microsoft Office Suite and front desk management software.

Responsibilities

• Supervise and coordinate front desk staff activities, including scheduling, training, and performance management.
• Ensure prompt and professional greeting of visitors, clients, and employees.
• Manage incoming calls, emails, and correspondence, directing them appropriately.
• Maintain front desk area, ensuring it is clean, organized, and well-stocked with necessary supplies.
• Handle customer inquiries, complaints, and requests with professionalism and efficiency.
• Collaborate with other departments to facilitate smooth communication and operations.
• Monitor and maintain security protocols, including visitor sign-in and access control.
• Prepare and maintain reports related to front desk activities and staff performance.
• Assist with administrative tasks such as data entry, filing, and scheduling appointments.

Skills

Interpersonal skills

Communication skills

Organizational skills

Multitasking

Discretion/Confidentiality

Customer service

Team leadership

Education

High school diploma or equivalent

Associate's degree (preferred)

Bachelor's degree (preferred)

Tools

Microsoft Office Suite

Front desk management software

Job description

Crestview Management, LLC seeks a highly organized Front Desk Supervisor to oversee daily operations at our Atlanta location. You will lead a team of front desk staff, ensuring excellent service and smooth administrative processes.

Responsibilities include staff scheduling, training, security protocols, data entry, and cross-department collaboration to maintain a welcoming environment for visitors and clients.