Front Desk Supervisor: Guest Experience Champion

Hyatt Hotels Corporation; Philadelphia, Northern (Philadelphia County, KY); Hybrid; USD 42,000 - 50,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

401(k) Retirement Plan with employer 


Paid holidays

Paid vacation

Paid sick leave

Educational opportunities / Tuition 


Paid jury duty leave

Job summary

Hyatt Regency Newport Beach - The Newporter in Newport Beach, CA is seeking a Front Desk Associate to greet guests, manage check-ins/outs, and provide courteous service per Hyatt standards.

You will handle guest inquiries, operate the PBX, maintain logs, and support promotions while adhering to cash handling policies. The role requires flexible hours and a warm, professional demeanor to ensure a memorable guest experience.

Qualifications

• College coursework in related field is helpful.
• High School diploma or equivalent required.
• Computer experience required.
• Flexible and long hours sometimes required.

Responsibilities

• Greet and welcome all guests at the Front Desk.
• Operate the PBX console and uphold hotel standards.
• Answer guest inquiries about services, facilities and hours.
• Log and deliver packages, mail, and messages to guests and meeting rooms.
• Balance and prepare closing shift paperwork according to hotel standards.

Skills

Computer experience

Customer service

Education

High School diploma or equivalent

Job description

Hyatt Regency Newport Beach - The Newporter in Newport Beach, CA is seeking a Front Desk Associate to greet guests, manage check-ins/outs, and provide courteous service per Hyatt standards.

You will handle guest inquiries, operate the PBX, maintain logs, and support promotions while adhering to cash handling policies. The role requires flexible hours and a warm, professional demeanor to ensure a memorable guest experience.