Front Desk Supervisor: Growth, Benefits & Impact

Marriott Internationa; Cincinnati (OH); On-site; USD 57,308,000 - 63,039,000; Full time

Benefits offered by this job

Health insurance

401(k) with company match

Hotel room discounts

Paid vacation and sick leave

Job summary

The Westin Cincinnati is seeking a Front Office Associate to support the Front Office Manager in delivering exceptional guest experiences. You will help ensure smooth arrivals and departures, and maintain a courteous, efficient front desk operation.

Responsibilities include greeting guests, processing registrations, handling payments, and communicating clearly with staff. The role emphasizes accuracy, professionalism, and guest satisfaction within a busy hospitality environment.

Qualifications

• One year experience in customer service in hospitality or similar industry.
• Ability to effectively deal with internal and external customers with tact and diplomacy.
• Basic mathematical skills and proficiency with a calculator for moderate calculations.

Responsibilities

• Greet guests with a friendly welcome and provide accurate information on hours and local attractions.
• Complete the registration process accurately and manage guest information and room rates.
• Input and retrieve information in the computer system and process payments and charges.
• Resolve guest issues by researching the situation and offering the best solution.

Skills

Customer service

Communication skills

Mathematical skills

Computer skills

Attention to detail

Job description

The Westin Cincinnati is seeking a Front Office Associate to support the Front Office Manager in delivering exceptional guest experiences. You will help ensure smooth arrivals and departures, and maintain a courteous, efficient front desk operation.

Responsibilities include greeting guests, processing registrations, handling payments, and communicating clearly with staff. The role emphasizes accuracy, professionalism, and guest satisfaction within a busy hospitality environment.