Wellbeing Concierge: Front Desk & Guest Welcome

The-Madison-Hotel; Rancho Mirage (CA); On-site; USD 36,000 - 52,000; Full time

Job summary

Westin is seeking dynamic front desk associates to deliver a warm Welcome Experience for every guest. You will handle check-ins/outs, mobile key, and guest requests while coordinating with housekeeping to ensure room readiness.

The role requires clear communication, a proactive, guest-focused mindset, and adherence to Westin standards. Responsibilities include processing payments, resolving charges, and guiding guests with local information, parking procedures, and lobby readiness, with a focus

Qualifications

• Prioritize guest satisfaction and service quality.
• Ability to communicate clearly and professionally with guests.
• Maintain a welcoming and orderly Front Desk area.

Responsibilities

• Process guest check-ins and check-outs, including mobile check-in/keys.
• Handle guest requests, questions, and concerns with follow-up.
• Coordinate with housekeeping for room readiness and status.
• Manage payments (room charges, debit, credit) and resolve disputes.
• Provide directions and information about local area.

Skills

Customer service

Communication

Teamwork

Job description

Westin is seeking dynamic front desk associates to deliver a warm Welcome Experience for every guest. You will handle check-ins/outs, mobile key, and guest requests while coordinating with housekeeping to ensure room readiness.

The role requires clear communication, a proactive, guest-focused mindset, and adherence to Westin standards. Responsibilities include processing payments, resolving charges, and guiding guests with local information, parking procedures, and lobby readiness, with a focus