FRONT DESK SUPERVISOR- Wyndham Grand Pittsburgh

Blue Sky Hospitality Solutions; Pittsburgh (Allegheny County); On-site; USD 40,000 - 55,000; Full time

Job summary

Wyndham Grand Pittsburgh Downtown is seeking an experienced Front Desk Supervisor to guide daily front desk operations and deliver exceptional guest service in Pittsburgh, PA. The role requires leading by example, supervising shifts, and coaching staff to maintain smooth check-ins and check-outs.

You will coordinate with Housekeeping and Reservations, handle escalations, and ensure payment procedures and privacy standards are followed. Flexibility for evenings, weekends, and holidays is required.

Qualifications

• Front desk experience required; supervisory or lead experience preferred.
• Knowledge of hotel PMS and payment processing.
• Strong leadership, communication, and guest service skills.
• Ability to coach associates, delegate work, and enforce service standards.
• Calm, professional approach to resolving concerns.
• Attention to detail and ability to manage competing priorities.
• Willingness to work evenings, weekends, and holidays.
• Able to stand for extended periods, with or without accommodation.

Responsibilities

• Supervise front desk operations during assigned shifts, ensuring efficient check-ins and guest service.
• Assign daily tasks, manage breaks, and maintain desk coverage.
• Coach and train associates on service standards and system usage.
• Handle escalated guest concerns and communicate follow-up needs to management.
• Monitor arrivals, departures, room availability, and group activities.
• Coordinate with Housekeeping, Engineering, Reservations, and other departments.
• Ensure billing accuracy, cash handling, and shift reconciliation.

Skills

Front desk experience

Leadership

Communication

Guest service

Coaching

Time management

Flexibility

Stamina

Tools

Hotel PMS software

Job description

Front Desk Supervisor

Wyndham Grand Pittsburgh Downtown | Pittsburgh, PA

Lead the team that creates our guests' first and lasting impressions. Wyndham Grand Pittsburgh Downtown is seeking an experienced Front Desk Supervisor to guide daily front desk operations, support associates, and deliver exceptional guest service. The ideal candidate leads by example, exercises sound judgment, and keeps the team organized during busy shifts.

What You'll Do

• Supervise front desk operations during assigned shifts, ensuring efficient check-ins, check-outs, and attentive guest service.
• Assign daily responsibilities, coordinate breaks, and maintain appropriate desk coverage.
• Coach and train associates on service standards, hotel systems, payment procedures, and guest issue resolution.
• Handle escalated guest concerns, resolve issues within your authority, and communicate follow-up needs to management.
• Monitor arrivals, departures, room availability, special requests, and group activity.
• Coordinate with Housekeeping, Engineering, Reservations, and other departments regarding room readiness and guest needs.
• Verify compliance with billing, cash-handling, payment authorization, and shift reconciliation procedures.
• Review shift reports and communicate outstanding guest issues, billing discrepancies, and operational concerns.
• Maintain guest privacy and enforce identification, room-key, and security procedures.
• Support loyalty program recognition and communicate hotel amenities and services.
• Assist management with scheduling, performance feedback, and identifying training needs.
• Follow emergency procedures and promptly escalte safety or security concerns.
• Perform Front Desk Agent duties as needed to support the team.

What You'll Bring

• Previous hotel front desk experience required; supervisory or lead experience strongly preferred.
• Working knowledge of hotel property management systems, front desk procedures, and payment processing.
• Strong leadership, communication, and guest service skills.
• Ability to coach associates, delegate work, and hold the team accountable to service standards.
• Sound judgment and a calm, professional approach to resolving concerns.
• Attention to detail and the ability to manage competing priorities.
• Flexibility to work scheduled shifts, including evenings, weekends, and holidays.
• Ability to perform essential duties, including prolonged standing, with or without reasonable accommodation.

We are an equal opportunity employer and welcome applicants from all backgrounds.