Front Desk Supervisor - Flexible Schedule & Growth

Hyatt Hotels Corporation; Raleigh (NC); Hybrid; USD 25,000 - 28,000; Full time

Benefits offered by this job

Medical benefits

Dental

Vision

401K

Tuition assistance

Discounted room rates

Training & development

Career advancement opportunities

Job summary

Concord Hospitality is seeking a Front Desk Supervisor for a Concord-managed property in Raleigh, NC. You will lead the front desk team, ensure guests receive excellent service, and uphold brand standards and Concord culture.

Responsibilities include checking guests in/out, handling messages, managing reservations, training staff, and supporting yield management. Starting wage is $18-$20 per hour with a fully flexible schedule including nights, weekends and holidays.

Responsibilities

• Provide the highest quality of service to the customer at all times.
• Check guests in and out efficiently and in a friendly manner.
• Handle guest mail and messages per established procedures.
• Develop a thorough knowledge of hotel staff, room locations room rates, amenities, and selling strategies.
• Take reservation requests efficiently.
• Answer switchboard in accordance with standards of proper telephone etiquette.
• Block rooms and handles special requests.
• Monitor room availability and offer AGM and GM assistance in yield management and restrictions.
• Handle safe deposits by guests per established procedures.
• Keep lobby and desk area clean and presentable.
• Have a thorough knowledge of emergency and security procedures.
• Maintain Inventory for Supplies and Market items
• Assist with Month End tasks.
• Review pre-arrival dashboard and prepare billing and routing for arrivals.
• Train Front Desk staff.

Job description

Concord Hospitality is seeking a Front Desk Supervisor for a Concord-managed property in Raleigh, NC. You will lead the front desk team, ensure guests receive excellent service, and uphold brand standards and Concord culture.

Responsibilities include checking guests in/out, handling messages, managing reservations, training staff, and supporting yield management. Starting wage is $18-$20 per hour with a fully flexible schedule including nights, weekends and holidays.