Hotel Front Office Leader: Guest Experience & Operations

Marriott-Internationa; Raleigh (NC); On-site; USD 48,000 - 58,000; Full time

Benefits offered by this job

Medical/dental/vision plans

401K options

Tuition assistance

Discounted room rates

Job summary

Concord is seeking a Front Office Manager in Raleigh, NC to lead the front desk, ensure guest satisfaction and uphold brand standards across the hotel. You will supervise staff, coordinate with Revenue Management, and work with Corporate branding to maintain service quality and financial reporting.

This full-time role offers benefits and opportunities for career growth. Join a team dedicated to quality, integrity, community, profitability, and fun, and help provide an exceptional guest

Qualifications

• Front Office Manager role requires extensive hotel front desk experience.
• Strong customer service and supervisory skills.
• Familiarity with brand standards and hotel operations.

Responsibilities

• Maintains guest service as the driving philosophy of the hotel.
• Is committed to making every guest satisfied.
• Ensures all hotel staff know components of guest services and are trained to meet standards.
• Develops added value customer service programs.
• Empowers hotel staff to deliver guest service by encouraging and rewarding responsive guest assistance.
• Acts as manager on duty for hotel and manages front desk operations.
• Leads front desk staff training in check-in/check-out, telephone procedures, and hotel amenities.

Job description

Concord is seeking a Front Office Manager in Raleigh, NC to lead the front desk, ensure guest satisfaction and uphold brand standards across the hotel. You will supervise staff, coordinate with Revenue Management, and work with Corporate branding to maintain service quality and financial reporting.

This full-time role offers benefits and opportunities for career growth. Join a team dedicated to quality, integrity, community, profitability, and fun, and help provide an exceptional guest