Guest Experience Front Desk Supervisor

HVMG - Hospitality Ventures Management Group; Phoenix (AZ); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Career growth

Flexible scheduling

PayActive access

PTO & holidays

Healthcare benefits

401(k) match

Discounts

Job summary

HVMG - Hospitality Ventures Management Group is seeking a Front Office Supervisor in Phoenix to support daily front desk operations and ensure exceptional guest service during check-in/check-out.

You will train and guide front desk staff, manage reservations, address guest concerns, and assist with scheduling and shift coverage, reporting to the Front Office Manager. This role offers growth within HVMG’s nationwide portfolio.

Qualifications

• Hotel experience is required! Applicants should have:
• A combination of education and experience

Responsibilities

• You will be the welcoming face of our hotel, ensuring guests have a seamless and enjoyable experience.
• Your daily tasks will include supervising front desk agents, managing guest reservations, and addressing guest concerns.
• You will report to the Front Office Manager.
• A career as a front office supervisor can lead to various management positions within the hotel industry.

Skills

Customer service

Leadership

Training

Education

Education & Experience mix

Job description

HVMG - Hospitality Ventures Management Group is seeking a Front Office Supervisor in Phoenix to support daily front desk operations and ensure exceptional guest service during check-in/check-out.

You will train and guide front desk staff, manage reservations, address guest concerns, and assist with scheduling and shift coverage, reporting to the Front Office Manager. This role offers growth within HVMG’s nationwide portfolio.