Front Desk Supervisor — Elevate Guest Experience & Team

DHS Brand; College Park (MD); On-site; USD 26,174 - 28,929; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Paid time off

Daily pay access

Job summary

DHS Brand is seeking a Front Desk Supervisor for the Cambria Hotel College Park. You will lead the front desk team, ensuring smooth operations and exceptional guest service. The position requires strong leadership skills, experience in hospitality, and a passion for delivering standout service.

We offer a comprehensive benefits package, including health insurance, retirement plans, and more. Join us to redefine the front desk experience in a vibrant university town.

Qualifications

• 2+ years of front desk or guest services experience (hotel experience required).
• 1+ year in a supervisory or leadership role.
• Flexibility to work evenings, weekends, and holidays.

Responsibilities

• Lead the front desk team with confidence.
• Ensure smooth daily operations from check-ins to check-outs.
• Resolve guest issues with urgency and empathy.
• Train and inspire team members for standout service.

Skills

Strong communication

Conflict resolution

Leadership

Guest-first attitude

Tools

Property management systems (Opera, OnQ)

Job description

DHS Brand is seeking a Front Desk Supervisor for the Cambria Hotel College Park. You will lead the front desk team, ensuring smooth operations and exceptional guest service. The position requires strong leadership skills, experience in hospitality, and a passion for delivering standout service.

We offer a comprehensive benefits package, including health insurance, retirement plans, and more. Join us to redefine the front desk experience in a vibrant university town.