Guest Experience Specialist - Front Desk

Donohoe; College Park, Northern (MD, KY); Hybrid; USD 22,000 - 23,000; Full time

Benefits offered by this job

Health, dental, vision insurance

Hotel room discounts

Daily pay access

Job summary

Cambria Hotel College Park is seeking a Front Desk Agent to warmly greet guests, manage check-ins and check-outs, and deliver polished service from the Front Office.

Located just steps from the University of Maryland in College Park, this full-time role offers $16.00-$17.00 per hour, weekend/evening availability, and opportunities to grow in hospitality. We provide health benefits, room discounts, and daily pay options.

Qualifications

• 1+ year of customer service or hospitality experience (hotel front desk a plus).
• Strong communication skills and a natural ability to connect with people.
• Tech-savvy with basic knowledge of property management systems (we'll train you!).
• Ability to multitask and stay cool under pressure.
• Flexible availability, including weekends, evenings, and holidays.
• A polished, professional vibe and a guest-first mindset.
• Hunger to learn, grow, and be part of something special.

Responsibilities

• Greet guests with warmth, authenticity, and a genuine smile
• Handle check-ins, check-outs, and reservations with precision and personality
• Be the go-to for guest questions, requests, and unexpected moments
• Navigate systems like a pro—process payments, manage room keys, and keep things running smoothly
• Collaborate with housekeeping, maintenance, and other departments to deliver seamless service
• Stay sharp on hotel offerings, local hotspots, and insider tips
• Keep the front desk area polished, professional, and welcoming
• Jump in where needed - because teamwork makes the magic happen

Skills

Customer service

Hospitality

Communication

Tech-savvy

Multitasking

Flexibility

Professional demeanor

Guest-first mindset

Tools

PMS experience

Job description

Cambria Hotel College Park is seeking a Front Desk Agent to warmly greet guests, manage check-ins and check-outs, and deliver polished service from the Front Office.

Located just steps from the University of Maryland in College Park, this full-time role offers $16.00-$17.00 per hour, weekend/evening availability, and opportunities to grow in hospitality. We provide health benefits, room discounts, and daily pay options.