Front Desk Supervisor | Elevate Guest Experiences

DHS Brand; College Park (MD); On-site; CAD 37,000 - 41,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Paid time off

Hotel room discounts

Daily pay access

Job summary

Donohoe Hospitality Services in College Park, MD is seeking a Front Desk Supervisor for the Cambria Hotel College Park. You will lead the front desk team, manage daily operations, and ensure guest satisfaction with a professional, proactive approach.

Ideal candidates have 2+ years’ front desk or guest services experience in hospitality, 1+ year in a supervisory role, and strong communication and conflict-resolution skills.

Qualifications

• Front desk or guest services experience in hospitality
• Minimum 1 year in supervisory/leadership role
• Strong communication and conflict resolution skills
• Familiarity with property management systems (Opera, OnQ or similar)
• Flexibility to work evenings, weekends and holidays
• Polished presence, professional demeanor, and guest-first attitude

Responsibilities

• Lead the front desk team with confidence, clarity, and charisma
• Ensure smooth daily operations - from check-ins to check-outs and everything in between
• Resolve guest issues with empathy, urgency, and a solutions-first mindset
• Train, coach, and inspire team members to deliver standout service
• Monitor performance metrics and maintain brand standards
• Collaborate with housekeeping, engineering, and F&B to ensure seamless guest experiences
• Handle cash, billing, and system audits with precision and integrity
• Be the go-to for guests, team members, and leadership alike

Skills

Leadership

Front desk experience

Supervisory experience

Communication

Conflict resolution

PMS familiarity

Job description

Donohoe Hospitality Services in College Park, MD is seeking a Front Desk Supervisor for the Cambria Hotel College Park. You will lead the front desk team, manage daily operations, and ensure guest satisfaction with a professional, proactive approach.

Ideal candidates have 2+ years’ front desk or guest services experience in hospitality, 1+ year in a supervisory role, and strong communication and conflict-resolution skills.