EXPERIENCED HOTEL Front Desk Supervisor

DHS Brand; College Park (MD); On-site; CAD 37,000 - 41,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Paid time off

Hotel room discounts

Daily pay access

Job summary

Donohoe Hospitality Services in College Park, MD is seeking a Front Desk Supervisor for the Cambria Hotel College Park. You will lead the front desk team, manage daily operations, and ensure guest satisfaction with a professional, proactive approach.

Ideal candidates have 2+ years’ front desk or guest services experience in hospitality, 1+ year in a supervisory role, and strong communication and conflict-resolution skills.

Qualifications

• Front desk or guest services experience in hospitality
• Minimum 1 year in supervisory/leadership role
• Strong communication and conflict resolution skills
• Familiarity with property management systems (Opera, OnQ or similar)
• Flexibility to work evenings, weekends and holidays
• Polished presence, professional demeanor, and guest-first attitude

Responsibilities

• Lead the front desk team with confidence, clarity, and charisma
• Ensure smooth daily operations - from check-ins to check-outs and everything in between
• Resolve guest issues with empathy, urgency, and a solutions-first mindset
• Train, coach, and inspire team members to deliver standout service
• Monitor performance metrics and maintain brand standards
• Collaborate with housekeeping, engineering, and F&B to ensure seamless guest experiences
• Handle cash, billing, and system audits with precision and integrity
• Be the go-to for guests, team members, and leadership alike

Skills

Leadership

Front desk experience

Supervisory experience

Communication

Conflict resolution

PMS familiarity

Job description

Cambria College Park
8321 Baltimore Avenue
College Park, MD 20740, USA

Description

Position: Front Desk Supervisor
Location: Cambria Hotel College Park
Department: Front Office
Reports To: Front Office Manager
Status: Full-Time

Salary Range: $19.00 - $21.00 (experience-based compensation)

Who We Are

The Cambria Hotel College Park is where style meets comfort in the heart of a vibrant university town.
We blend upscale amenities with a laid-back vibe, offering guests a fresh take on modern hospitality. Whether they’re here for business, leisure, or a little bit of both, our team delivers personalized service that makes every stay feel effortless. We’re passionate about creating memorable moments—and we do it with energy, warmth, and a touch of local flair.

Who You Are

You’re a natural leader with a sharp eye for detail and a sixth sense for guest needs. You thrive in high-energy environments, know how to keep your cool under pressure, and bring a polished edge to every interaction. You’re not just supervising—you’re elevating the standard.

What You’ll Do

• Lead the front desk team with confidence, clarity, and charisma
• Ensure smooth daily operations - from check-ins to check-outs and everything in between
• Resolve guest issues with empathy, urgency, and a solutions-first mindset
• Train, coach, and inspire team members to deliver standout service
• Monitor performance metrics and maintain brand standards
• Collaborate with housekeeping, engineering, and F&B to ensure seamless guest experiences
• Handle cash, billing, and system audits with precision and integrity
• Be the go-to for guests, team members, and leadership alike

What You Bring

• 2+ years of front desk or guest services experience (hotel experience required)
• 1+ year in a supervisory or leadership role
• Strong communication and conflict resolution skills
• Familiarity with property management systems (Opera, OnQ, or similar)
• Flexibility to work evenings, weekends, and holidays
• A polished presence, professional demeanor, and guest-first attitude
• Passion for hospitality and a drive to grow

Additional Responsibilities

• The hotel operates 24/7, requiring department schedules to adapt to varying business demands. Employees may need to work shifts outside their preferred or usual hours.
• Employees must comply with all hotel-established work rules, procedures, and policies, including those outlined in the employee handbook.

Benefits and Perks

Donohoe Hospitality Services is pleased to offer employees a comprehensive Benefits Package that includes health, dental, and vision insurance, leaves of absence, retirement plans, paid time off, and hotel room discounts. And MORE! Through this selection of benefits and perks, we strive to provide employees with options that will enhance their quality of life in and out of work. *minimum 32 hours/week to qualify

We also offer daily pay access, where you can receive your earnings on the same day you work, empowering you to manage your finances easily and confidently.

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.