Hotel Front Desk Supervisor - Lead Guest Experiences

Donohoe Hospitality Services; College Park (MD); On-site; USD 26,000 - 29,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Paid time off

Retirement plans

Hotel room discounts

Daily pay access

Job summary

Cambria College Park, located at 8321 Baltimore Avenue, College Park, MD, is seeking a Front Desk Supervisor for the Cambria Hotel College Park. This full-time role reports to the Front Office Manager and oversees daily front desk operations at a busy hotel in a university town.

The position requires 2+ years of front desk or guest services experience (hotel experience) and at least 1 year of supervisory work.

Qualifications

• 2+ years of front desk or guest services experience (hotel experience required).
• 1+ year in a supervisory or leadership role.
• Strong communication and conflict resolution skills.
• Familiarity with property management systems (Opera, OnQ, or similar).
• Flexibility to work evenings, weekends, and holidays.

Responsibilities

• Lead the front desk team with confidence, clarity, and charisma.
• Ensure smooth daily operations—from check-ins to check-outs and everything in between.
• Resolve guest issues with empathy, urgency, and a solutions-first mindset.
• Train, coach, and inspire team members to deliver standout service.
• Monitor performance metrics and maintain brand standards.
• Collaborate with housekeeping, engineering, and F&B to ensure seamless guest experiences.
• Handle cash, billing, and system audits with precision and integrity.
• Be the go-to for guests, team members, and leadership alike.

Skills

Front desk experience

Supervisory experience

Guest services

Communication

Conflict resolution

Tools

Opera

OnQ

Job description

Cambria College Park, located at 8321 Baltimore Avenue, College Park, MD, is seeking a Front Desk Supervisor for the Cambria Hotel College Park. This full-time role reports to the Front Office Manager and oversees daily front desk operations at a busy hotel in a university town.

The position requires 2+ years of front desk or guest services experience (hotel experience) and at least 1 year of supervisory work.