Front Desk Agent

Donohoe; College Park, Northern (MD, KY); On-site; USD 22,000 - 23,000; Full time

Benefits offered by this job

Health, dental, vision insurance

Hotel room discounts

Daily pay access

Job summary

Cambria Hotel College Park is seeking a Front Desk Agent to warmly greet guests, manage check-ins and check-outs, and deliver polished service from the Front Office.

Located just steps from the University of Maryland in College Park, this full-time role offers $16.00-$17.00 per hour, weekend/evening availability, and opportunities to grow in hospitality. We provide health benefits, room discounts, and daily pay options.

Qualifications

• 1+ year of customer service or hospitality experience (hotel front desk a plus).
• Strong communication skills and a natural ability to connect with people.
• Tech-savvy with basic knowledge of property management systems (we'll train you!).
• Ability to multitask and stay cool under pressure.
• Flexible availability, including weekends, evenings, and holidays.
• A polished, professional vibe and a guest-first mindset.
• Hunger to learn, grow, and be part of something special.

Responsibilities

• Greet guests with warmth, authenticity, and a genuine smile
• Handle check-ins, check-outs, and reservations with precision and personality
• Be the go-to for guest questions, requests, and unexpected moments
• Navigate systems like a pro—process payments, manage room keys, and keep things running smoothly
• Collaborate with housekeeping, maintenance, and other departments to deliver seamless service
• Stay sharp on hotel offerings, local hotspots, and insider tips
• Keep the front desk area polished, professional, and welcoming
• Jump in where needed - because teamwork makes the magic happen

Skills

Customer service

Hospitality

Communication

Tech-savvy

Multitasking

Flexibility

Professional demeanor

Guest-first mindset

Tools

PMS experience

Job description

Cambria College Park
Cambria College Park
8321 Baltimore Avenue
College Park, MD 20740, USA

Cambria College Park
Cambria College Park
8321 Baltimore Avenue
College Park, MD 20740, USA

Position: Front Desk Agent
Location: Cambria Hotel College Park
Department: Front Office
Reports To: Front Office Manager | Front Office Supervisor
Status: Full-Time

Salary Range: $16.00 - $17.00 per hour (experience-based compensation)

Who We Are

At Cambria Hotel College Park, we blend contemporary style with personalized service to create a casually sophisticated experience for every guest. Located just steps from the University of Maryland and minutes from the heart of Washington, D.C., our hotel is a hub for travelers seeking comfort, connection, and convenience.

We are a proud upscale collection designed for the modern traveler. Our hotel features locally inspired design, spa-style bathrooms, and tech-forward amenities that reflect the vibrant energy of our community. Whether it's a business trip, a campus visit, or a weekend getaway, we provide a seamless stay that feels both elevated and approachable.

Our team is passionate about hospitality and committed to delivering memorable experiences. We believe in creating a workplace where individuality is celebrated, growth is encouraged, and service excellence is a shared goal. At Cambria College Park, we don't just welcome guests—we welcome them like family.

Who You Are

You're the kind of person who lights up a room just by walking in. You've got a natural vibe for hospitality, a sharp eye for detail, and a cool, confident way of handling anything that comes your way. You're not just checking guests in—you’re setting the tone for their entire stay.

What You’ll Do

• Greet guests with warmth, authenticity, and a genuine smile
• Handle check-ins, check-outs, and reservations with precision and personality
• Be the go-to for guest questions, requests, and unexpected moments
• Navigate systems like a pro—process payments, manage room keys, and keep things running smoothly
• Collaborate with housekeeping, maintenance, and other departments to deliver seamless service
• Stay sharp on hotel offerings, local hotspots, and insider tips
• Keep the front desk area polished, professional, and welcoming
• Jump in where needed - because teamwork makes the magic happen

What You Bring

• 1+ year of customer service or hospitality experience (hotel front desk a plus)
• Strong communication skills and a natural ability to connect with people
• Tech-savvy with basic knowledge of property management systems (we'll train you!)
• Ability to multitask and stay cool under pressure
• Flexible availability, including weekends, evenings, and holidays
• A polished, professional vibe and a guest-first mindset
• Hunger to learn, grow, and be part of something special

Core Skills & Abilities

• Ability to remain standing for extended periods and occasionally lift, carry, push, or pull up to 25-35 pounds
• Thrive in a fast-paced, guest-focused environment while managing multiple priorities efficiently
• Maintain professionalism, composure, and sound judgment in high-pressure or challenging situations
• Strong communication and interpersonal skills, with the ability to engage guests and team members effectively

Additional Responsibilities

• The hotel operates 24/7, necessitating that department schedules be adjusted to accommodate varying business demands. Employees may need to work shifts outside their preferred or usual hours.
• Employees must comply with all hotel-established work rules, procedures, and policies, including those outlined in the employee handbook.

Benefits and Perks

Donohoe Hospitality Services is pleased to offer employees a comprehensive Benefits Package that includes health, dental, and vision insurance, leaves of absence, retirement plans, paid time off, and hotel room discounts. And MORE! Through this selection of benefits and perks, we strive to provide employees with options that will enhance their quality of life in and out of work. *minimum 32 hours/week to qualify

We also offer daily pay access, where you can receive your earnings on the same day you work, empowering you to manage your finances easily and confidently.

Qualifications

Skills

Behaviors

Motivations

Education

Experience

Licenses & Certifications

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.