Front Desk Supervisor — Flexible Hours & Guest Experience

Pyramid Global Hospitality; Gainesville (FL); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

401k with company match

Recognition programs

Employee discounts

Job summary

Hilton University of Florida Conference Center, a Pyramid Global Hospitality property, seeks a Front Desk Supervisor to ensure efficient front office operations and guest satisfaction. You will lead a team, oversee reservations and room blocks, and coordinate with departments to deliver exceptional service on a fast-paced campus setting.

Join a renowned hospitality group with comprehensive benefits, room for growth, and emphasis on guest experience at a landmark university venue.

Qualifications

• Flexible schedule including nights, weekends, and holidays.
• High school diploma or equivalent required.
• Previous hotel or resort experience preferred.
• Outgoing, engaging, and professional demeanor.
• Strong computer proficiency.
• Excellent verbal and written communication skills.
• Ability to stand for the duration of the shift.
• Thrives in a fast-paced environment.

Responsibilities

• Oversee guestroom allocations and reservations to maximize occupancy and revenue.
• Assist the Front Office Manager with hiring, training, and scheduling Front Office personnel.
• Supervise team performance, attendance, professionalism, and overall conduct.
• Ensure check-in and check-out procedures are consistently followed.
• Maintain strong communication between Front Office and all hotel departments.
• Collaborate with the Sales Department to fulfill client room needs and conduct site tours.
• Serve as group liaison for the Front Office, overseeing room blocks, arrivals, billing, and pre-conference meetings.
• Follow up on VIP room blocks and inspect assigned rooms prior to arrival.
• Monitor and adjust room blocks as needed for special requests and suites.
• Review daily departure reports and update records accordingly.
• Perform daily/weekly key inventory and coordinate results with Engineering and Security.
• Review Housekeeping Reports to resolve discrepancies before the end of shift.
• Verify room revenue accuracy before daily close and complete nightly bucket checks.
• Deliver friendly, attentive, and efficient guest service at all times.

Skills

Guest service

Team lead

Communication

Computer skills

Education

High school diploma or equivalent

Job description

Hilton University of Florida Conference Center, a Pyramid Global Hospitality property, seeks a Front Desk Supervisor to ensure efficient front office operations and guest satisfaction. You will lead a team, oversee reservations and room blocks, and coordinate with departments to deliver exceptional service on a fast-paced campus setting.

Join a renowned hospitality group with comprehensive benefits, room for growth, and emphasis on guest experience at a landmark university venue.