Front Desk Supervisor: Elevate Guest Experience (Room Discounts)

Del Monte Hotel Management LLC in; Cleveland (OH); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Comprehensive benefits for full-time

Hotel room discounts

Discounts on food and beverages

Professional development opportunities

Job summary

DelMonte Hotel Group is seeking an experienced Front Desk Supervisor to join our on-site team in Cleveland. You will lead front-office staff to ensure a smooth guest experience, including check-in/check-out, reservations, and information services.

The role emphasizes strong communication, organization, and customer service. We offer competitive pay, benefits for full-time staff, hotel-wide discounts, and opportunities for professional growth within a hospitality leader.

Qualifications

• 6 months to 1 year related experience; One year college or technical school; or equivalent combination of education and experience.
• Solid organizational, time-management and prioritization skills
• Exceptional customer service skills
• Maintain a valid Driver’s License from the state which you reside with no major violations

Responsibilities

• Greet, register, and assign rooms to guests.
• Answer telephone.
• Post charges (i.e. room, food, telephone), compute bill, collect payment, and make change for guests.
• Make and confirm reservations.
• Monitor room availability.
• Block rooms.
• Program wake-up calls.
• Handle guest mail and messages.
• Perform check-out services.
• Open and close shifts making cash drops as necessary.
• Maintain market stock and coffee area as needed.
• Assist in ensuring proper cash and key control procedures are followed.
• Assist in maintaining proper shift coverage including covering meal breaks and call offs.
• Schedule shuttle runs and provide safe transportation to all guests as needed (hotels with shuttle only).
• Provide guests with information pertaining to available services and hours of the hotel, i.e. restaurant, pool, lounge.
• Provide guests with directions and information regarding the local area.
• Assist in ensuring effective departmental communication through logs, daily stand up meetings and monthly department meetings.
• Assist in the training of all Front Office staff, i.e. position training, brand training, food safety training (if applicable)
• Assist in ensuring food quality, sanitation and proper food handling standards are being met (if applicable).
• Perform various administrative tasks supporting management, i.e. room forecasting, processing of guest billing issues, recordkeeping of service trends, cash drawer/deposit reconciliation, accurate inventory of supplies, processing department payroll and handling any accounting and purchasing functions
• Maintain up to date records and files.
• Provide information pertaining to hours and available services of the hotel, i.e. restaurant, lounge, room service.
• Ensure the cleanliness of the Front office, lobby and surrounding areas.
• Assist in checking all fixtures, equipment and conditions (lights, music, heating/cooling, furniture, wallpaper, etc.) for proper operations, settings and maintenance. Report deficiencies.

Skills

Customer service

Communication

Organizational skills

Time management

Education

One year college or technical school

Job description

DelMonte Hotel Group is seeking an experienced Front Desk Supervisor to join our on-site team in Cleveland. You will lead front-office staff to ensure a smooth guest experience, including check-in/check-out, reservations, and information services.

The role emphasizes strong communication, organization, and customer service. We offer competitive pay, benefits for full-time staff, hotel-wide discounts, and opportunities for professional growth within a hospitality leader.