Front Desk Pro: Guest Experience & Hospitality

Del Monte Hotel Management LLC in; Beachwood (OH); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Competitive pay

Comprehensive benefit packages for FT

Hotel room discounts

Discounts on food and beverages

Professional development and growth

Job summary

DelMonte Hotel Group in Pinecrest, Cleveland Beachwood, Ohio, is seeking a friendly Front Desk Clerk to greet guests, register rooms, handle reservations, and answer questions with attentive, professional service. You will support front desk operations, maintain the lobby area, coordinate wake-up calls, process charges, and provide local information about hotel services and nearby attractions.

Join our team for competitive pay, full-time benefits, employee room discounts, dining offers, and

Qualifications

• 1 to 3 months related experience; High school diploma or general education degree (GED); or equivalent combination of education and experience.
• Solid organizational, time-management and prioritization skills
• Exceptional customer service skills
• Ability to multi-task in a fast-paced environment
• Basic computer and administrative skills
• Availability to work a flexible schedule
• Maintain a valid Driver's License from the state which you reside with no major violations.

Responsibilities

• Greet, register, and assign rooms to guests.
• Answer telephone.
• Post charges (i.e. room, food, telephone), compute bill, collect payment, and make change for guests.
• Make and confirm reservations.
• Monitor room availability, Block rooms.
• Program wake-up calls.
• Handle guest mail and messages.
• Perform check-out services.
• Open and close shifts making cash drops as necessary.
• Maintain market stock and coffee area as needed.
• Provide guests with information pertaining to available services and hours of the hotel, i.e. restaurant, pool, lounge.
• Provide guests with directions and information regarding the local area.
• Provide information pertaining to hours and available services of the hotel, i.e. restaurant, lounge, room service.
• Ensure the cleanliness of the Front office, lobby and surrounding areas.
• Assist in checking all fixtures, equipment and conditions for proper operations, settings and maintenance.

Skills

Guest service

Communication skills

Multi-tasking

Time management

Basic computer skills

Education

High school diploma or GED

Job description

DelMonte Hotel Group in Pinecrest, Cleveland Beachwood, Ohio, is seeking a friendly Front Desk Clerk to greet guests, register rooms, handle reservations, and answer questions with attentive, professional service. You will support front desk operations, maintain the lobby area, coordinate wake-up calls, process charges, and provide local information about hotel services and nearby attractions.

Join our team for competitive pay, full-time benefits, employee room discounts, dining offers, and