Front Desk Supervisor: Elevate Guest Experience

Del Monte Hotel Management LLC; City of Rochester (NY); Sur place; USD 47 279 000 - 48 078 000; Plein temps

Avantages offerts par ce poste

Hotel room discounts at our locations

Discounts on food and beverages

Professional development and advanced-

Comprehensive benefit packages for FT

Competitive compensation packages

Résumé du poste

DelMonte Hotel Group is seeking a Front Desk Supervisor to lead a team in the Front Office and ensure an exceptional guest experience. You will supervise associates, assist with hiring and training, and maintain cash and billing accuracy while delivering outstanding service. We offer competitive compensation, benefits, and strong opportunities for growth.

Join our family and contribute to a supportive work environment that values teamwork and professionalism.

Qualifications

• 6 months to 1 year related experience; One year college or technical school; or equivalent combination of education and experience.
• Solid organizational, time-management and prioritization skills
• Exceptional customer service skills
• Maintain a valid Driver’s License from the state which you reside with no major violations

Responsabilités

• Greet, register, and assign rooms to guests.
• Answer telephone.
• Post charges, compute bill, collect payment, and make change for guests.
• Make and confirm reservations.
• Monitor room availability.
• Block rooms.
• Program wake-up calls.
• Handle guest mail and messages.
• Perform check-out services.
• Open and close shifts making cash drops as necessary.
• Maintain market stock and coffee area as needed.
• Assist in ensuring proper cash and key control procedures are followed.
• Assist in maintaining proper shift coverage including covering meal breaks and call offs.
• Schedule shuttle runs and provide safe transportation to all guests as needed.
• Provide guests with information pertaining to available services and hours of the hotel.
• Provide guests with directions and information regarding the local area.
• Assist in ensuring effective departmental communication through logs and meetings.
• Assist in the training of all Front Office staff.
• Assist in ensuring food quality, sanitation and proper food handling standards.
• Perform various administrative tasks supporting management, e.g. room forecasting, processing of guest billing issues, payroll and purchasing functions
• Maintain up to date records and files.
• Provide information pertaining to hours and available services of the hotel.
• Ensure the cleanliness of the Front office, lobby and surrounding areas.
• Report deficiencies in fixtures, equipment and conditions.

Connaissances

Customer service

Communication

Organization

Time management

Shift supervision

Description du poste

DelMonte Hotel Group is seeking a Front Desk Supervisor to lead a team in the Front Office and ensure an exceptional guest experience. You will supervise associates, assist with hiring and training, and maintain cash and billing accuracy while delivering outstanding service. We offer competitive compensation, benefits, and strong opportunities for growth.

Join our family and contribute to a supportive work environment that values teamwork and professionalism.