Night Auditor & Front Desk Pro — Room Discounts

Residence Inn Cleveland University Circle/Med Center; Cleveland (OH); Sur place; USD 21 000 - 22 000; Plein temps

Avantages offerts par ce poste

Hotel room discounts

Discounts on food and beverages

Professional development opportunities

Comprehensive benefits

Résumé du poste

DelMonte Hotel Group is hiring a Night Auditor/Overnight Front Desk Clerk at our Cleveland location. You will greet guests, check them in/out, handle charges, and manage reservations while ensuring a smooth overnight operation.

We offer competitive pay, a comprehensive benefits package for full-time roles, and room discounts across our locations. Join a supportive team focused on guest satisfaction and service excellence.

Qualifications

• 1 to 3 months related experience; High school diploma or GED; or equivalent combination of education and experience.
• Solid organizational, time-management and prioritization skills
• Exceptional customer service skills

Responsabilités

• Greet, register, and assign rooms to guests.
• Answer telephone.
• Post charges (i.e. room, food, telephone), compute bill, collect payment, and make change for guests.
• Make and confirm reservations.
• Monitor room availability.
• Block rooms.
• Program wake-up calls.
• Handle guest mail and messages.
• Open and close shifts making cash drops as necessary.

Connaissances

Customer service

Time management

Multi-tasking

Communication

Formation

High school diploma or GED

Outils

Basic computer skills

Description du poste

DelMonte Hotel Group is hiring a Night Auditor/Overnight Front Desk Clerk at our Cleveland location. You will greet guests, check them in/out, handle charges, and manage reservations while ensuring a smooth overnight operation.

We offer competitive pay, a comprehensive benefits package for full-time roles, and room discounts across our locations. Join a supportive team focused on guest satisfaction and service excellence.