Front Desk Supervisor — Elevate Guest Experience & Growth

Hilton Garden Inn College Town; City of Rochester (NY); On-site; USD 23,000 - 24,000; Full time

Benefits offered by this job

Competitive pay

Benefits for full-time

Hotel room discounts

Food & beverage discounts

Professional development

Job summary

DelMonte Hotel Group in the New York area is seeking a Front Desk Supervisor to lead front office operations, greet guests, and ensure exceptional service. You will supervise associates, assist with hiring and training, and support daily shift coverage to maintain smooth guest experiences.

The role includes handling reservations, billing, wake-up calls, coordinating shuttle services where applicable, and maintaining accurate records.

Qualifications

• 6 months to 1 year related experience; One year college or technical school; or equivalent combination of education and experience.
• Solid organizational, time-management and prioritization skills
• Exceptional customer service skills
• Maintain a valid Driver’s License from the state which you reside with no major violations

Responsibilities

• Greet, register, and assign rooms to guests.
• Answer telephone and post charges; handle billing issues.
• Supervise Front Office staff and assist with training.
• Schedule shuttle runs and provide guest information.
• Ensure cash handling procedures and inventory accuracy.

Skills

Customer service

Communication

Organizational skills

Supervisory experience

Education

High school diploma or equivalent

Job description

DelMonte Hotel Group in the New York area is seeking a Front Desk Supervisor to lead front office operations, greet guests, and ensure exceptional service. You will supervise associates, assist with hiring and training, and support daily shift coverage to maintain smooth guest experiences.

The role includes handling reservations, billing, wake-up calls, coordinating shuttle services where applicable, and maintaining accurate records.