Front Desk Supervisor — Guest Experience, Room Discounts

Del Monte Hotel Management LLC in; City of Rochester (NY); On-site; USD 23,000 - 24,000; Full time

Benefits offered by this job

Hotel room discounts

Discounts on food and beverages

Professional development opportunities

Job summary

DelMonte Hotel Group is seeking a Front Desk Supervisor to lead front office staff, greet guests, and manage reservations, billing, and checkout processes. You will supervise associates, ensure accurate room assignments, and maintain daily shift coverage in a fast-paced hotel environment.

The role emphasizes strong communication, excellent customer service, and adherence to hotel policies, with opportunities for professional development and advancement within a global hospitality leader.

Qualifications

• 6 months to 1 year related experience.
• One year college or technical school; or equivalent combination of education and experience.
• Strong communication and customer service skills.
• Valid Driver's License from the state of residence with no major violations.

Responsibilities

• Greet, register, and assign rooms to guests.
• Answer telephone and assist with reservations.
• Post charges and handle guest billing and payments.
• Assist in training Front Office staff and supervise associates.
• Ensure cleanliness and proper operation of the Front Office area.

Skills

Customer service

Organizational skills

Communication skills

Time management

Education

1 year college or technical school

Job description

DelMonte Hotel Group is seeking a Front Desk Supervisor to lead front office staff, greet guests, and manage reservations, billing, and checkout processes. You will supervise associates, ensure accurate room assignments, and maintain daily shift coverage in a fast-paced hotel environment.

The role emphasizes strong communication, excellent customer service, and adherence to hotel policies, with opportunities for professional development and advancement within a global hospitality leader.