Front Desk Supervisor — Guest Experience & Growth

Del Monte Hotel Management LLC; Cleveland (OH); On-site; USD 23,000 - 24,000; Full time

Benefits offered by this job

Competitive pay

Comprehensive benefits

Hotel room discounts

Discounts on food & beverages

Professional development

Job summary

DelMonte Hotel Group in Cleveland seeks a Front Desk Supervisor to oversee front desk staff, assist in guest check-in/out, and ensure exceptional service. The role emphasizes supervising associates, training, and maintaining efficient front office operations in a hospitality setting.

The position requires 6 months to 1 year related experience, solid organizational and communication skills, and a valid driver's license.

Qualifications

• 6 months to 1 year related experience; One year college or technical school; or equivalent combination of education and experience.

Responsibilities

• Greet, register, and assign rooms to guests.
• Answer telephone and handle guest inquiries.
• Post charges and process payments.
• Make and confirm reservations; monitor room availability.
• Maintain shift coverage and cash handling procedures.
• Train Front Office staff and ensure guest satisfaction.

Skills

Customer service

Communication

Leadership

Organizational skills

Time management

Supervising

Training

Education

One year college or technical school

Job description

DelMonte Hotel Group in Cleveland seeks a Front Desk Supervisor to oversee front desk staff, assist in guest check-in/out, and ensure exceptional service. The role emphasizes supervising associates, training, and maintaining efficient front office operations in a hospitality setting.

The position requires 6 months to 1 year related experience, solid organizational and communication skills, and a valid driver's license.