Front Desk Supervisor: Elevate Guest Experience

RiverPlace Hotel; Portland (OR); On-site; USD 52,000 - 68,000; Full time

Job summary

RiverPlace Hotel in Portland, OR seeks a Front Desk Supervisor to lead the front desk team, deliver exceptional guest service, and ensure adherence to hotel standards. The role focuses on guiding staff, training, scheduling, and performance management to maintain a high level of guest satisfaction from check-in to check-out.

The supervisor will coordinate daily operations, communicate across departments, and uphold all policies while promoting a welcoming atmosphere for guests and associates

Qualifications

• High school diploma or GED or equivalent combination of education and experience.
• Experience in supervising a high-volume front desk or hospitality team is preferred.
• Proficiency with Windows, Microsoft Office, and hotel property management systems is desirable.

Responsibilities

• Lead front desk team and provide guidance and support to ensure exceptional guest service.
• Coordinate daily pre-shift meetings and communicate with all departments for smooth arrivals and departures.
• Recruit, train, and develop staff while managing scheduling and performance.

Skills

Leadership

Guest service

Communication

Training

Scheduling

Education

High school diploma or GED

Tools

Windows

Microsoft Office

Property management systems

Job description

RiverPlace Hotel in Portland, OR seeks a Front Desk Supervisor to lead the front desk team, deliver exceptional guest service, and ensure adherence to hotel standards. The role focuses on guiding staff, training, scheduling, and performance management to maintain a high level of guest satisfaction from check-in to check-out.

The supervisor will coordinate daily operations, communicate across departments, and uphold all policies while promoting a welcoming atmosphere for guests and associates