Guest Service Manager – Front Desk Leader

Hampton Inn & Suites – Portland / Pearl District; Portland (OR); Presencial; USD 60.000 - 65.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

11 paid holidays per year

Health, dental, & vision plans

401(k) retirement plans with company 


Travel with hotel room discounts

Tuition reimbursement for college or专业

Descripción de la vacante

Hampton Inn & Suites – Portland / Pearl District in Portland, OR is seeking a Guest Service Manager to oversee front desk operations and lead a service-focused team. The role emphasizes guest satisfaction, supervision of daily tasks, and collaboration with departments to resolve issues.

The candidate should have proven experience in guest services management, strong leadership, and excellent communication skills.

Formación

• Experience in guest services management or similar supervisory role.
• Strong leadership and interpersonal skills with ability to motivate a diverse team.
• Excellent communication and guest-service orientation.

Responsabilidades

• Manage the daily operations of the front desk, including guest check-in/check-out and reservation management.
• Lead and train the guest service team to provide exceptional customer service and support.
• Handle guest inquiries, requests, and complaints in a timely and professional manner.
• Monitor guest satisfaction and implement improvements to enhance the overall experience.
• Collaborate with other departments to ensure smooth operations and address any guest issues.
• Prepare reports on guest feedback and service performance for management review.
• Ensure compliance with hotel policies and procedures, including safety and security measures.

Conocimientos

Leadership

Communication

Guest service

Descripción del empleo

Hampton Inn & Suites – Portland / Pearl District in Portland, OR is seeking a Guest Service Manager to oversee front desk operations and lead a service-focused team. The role emphasizes guest satisfaction, supervision of daily tasks, and collaboration with departments to resolve issues.

The candidate should have proven experience in guest services management, strong leadership, and excellent communication skills.