Front Desk Supervisor: Lead Training & Guest Service

PM Hotel Group; Portland (OR); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Hotel discounts

F&B discounts

Competitive pay

Job summary

Aloft Portland Airport Hotel at Cascade Station in Portland, OR is seeking a Front Desk Supervisor to lead the front office team. You’ll oversee daily operations, mentor staff, and ensure excellent guest service while coordinating between front desk and guest services.

The role requires a high school diploma or equivalent and 1–3 years of related experience. Expect a fast-paced environment with varied hours, training responsibilities, and opportunities to grow within a growing hotel company.

Qualifications

• High School diploma or equivalent required.
• 1–3 years of related front desk experience preferred.
• Ability to contribute to a collaborative and diverse team.

Responsibilities

• Providing training and guidance for front desk staff on hotel SOPs and departmental standards.
• Stepping in to complete daily hotel front desk tasks.
• Assisting Guest Services Manager with monitoring performance and attendance.
• Balancing daily paperwork: cash drawer, deposits, reconciling credit cards and submitting batches.

Skills

Leadership

Staff training

Customer service

Communication

Education

High School diploma or equivalent

Job description

Aloft Portland Airport Hotel at Cascade Station in Portland, OR is seeking a Front Desk Supervisor to lead the front office team. You’ll oversee daily operations, mentor staff, and ensure excellent guest service while coordinating between front desk and guest services.

The role requires a high school diploma or equivalent and 1–3 years of related experience. Expect a fast-paced environment with varied hours, training responsibilities, and opportunities to grow within a growing hotel company.