Head of Housekeeping Operations & Guest Experience

RiverPlace Hotel; Portland (OR); On-site; USD 52,000 - 68,000; Full time

Job summary

RiverPlace Hotel in Portland, OR is seeking an experienced Housekeeping Manager to lead the daily operations of the department, ensure rooms and public areas meet cleanliness standards, and collaborate with Front Office to maximize occupancy and guest satisfaction. The role requires strong leadership, staff development, cost control, safety compliance, and attention to detail.

The ideal candidate will have prior housekeeping leadership in a full-service hotel, and be able to manage schedules and

Qualifications

• High school diploma or equivalent preferred.
• Associate degree in hospitality preferred.
• Minimum 2-3 years housekeeping leadership experience in a hotel.

Responsibilities

• Oversee housekeeping staff and ensure cleanliness standards.
• Coordinate with Front Office to maximize room availability.
• Manage scheduling, training, and performance feedback.
• Monitor labor costs and inventory levels for efficiency.
• Ensure safety, compliance, and proper chemical handling.

Skills

Leadership

Coaching

Teamwork

Organizational skills

Attention to detail

Communication

Hotel PMS

MS Office

Education

High school diploma or equivalent

Associate degree in hospitality

Tools

Hotel PMS

Microsoft Office

Job description

RiverPlace Hotel in Portland, OR is seeking an experienced Housekeeping Manager to lead the daily operations of the department, ensure rooms and public areas meet cleanliness standards, and collaborate with Front Office to maximize occupancy and guest satisfaction. The role requires strong leadership, staff development, cost control, safety compliance, and attention to detail.

The ideal candidate will have prior housekeeping leadership in a full-service hotel, and be able to manage schedules and