Guest Experience Supervisor — Front Desk Leader

Residence Inn Mobile; Mobile (AL); Presencial; USD 32 000 - 42 000; Tempo integral

Resumo da oferta

Dreamscape Hospitality in Mobile, AL is seeking a Front Desk Supervisor to oversee daily front desk operations, ensure guest satisfaction, and lead a team of front desk agents. You will supervise check-in/check-out, resolve guest issues, and uphold the hotel’s service standards.

Responsibilities include scheduling, training, performance management, cash handling, and collaboration with other departments to deliver seamless guest experiences in a fast-paced environment.

Qualificações

• High school diploma or equivalent required; hospitality knowledge a plus.
• Strong communication and interpersonal skills essential; experience in fast-paced hotel environments preferred.
• Proficiency with hotel management software and MS Office required.

Responsabilidades

• Supervise and coordinate front desk staff; manage scheduling, training, and performance.
• Oversee check-in/check-out processes and resolve guest issues promptly.
• Maintain accurate guest records and handle cash and card transactions.

Conhecimentos

Customer service

Communication

Multitasking

Hotel software

MS Office

Formação académica

High school diploma

Ferramentas

PMS software

MS Office

Descrição da oferta de emprego

Dreamscape Hospitality in Mobile, AL is seeking a Front Desk Supervisor to oversee daily front desk operations, ensure guest satisfaction, and lead a team of front desk agents. You will supervise check-in/check-out, resolve guest issues, and uphold the hotel’s service standards.

Responsibilities include scheduling, training, performance management, cash handling, and collaboration with other departments to deliver seamless guest experiences in a fast-paced environment.