Guest Experience Front Desk Supervisor

Topbrassdallas; Mobile, Northern (AL, KY); Hybrid; USD 28,000 - 40,000; Full time

Job summary

Dreamscape Hospitality is seeking a Front Desk Supervisor to oversee daily front desk operations and lead a team of agents. You will ensure smooth check-in/check-out, resolve guest issues, and uphold service standards across the hotel.

The role requires strong communication, multitasking, and problem-solving skills, with experience in hotel software and Office applications. This on-site position offers competitive pay and opportunities to contribute to guest experiences.

Qualifications

• High school diploma or equivalent; additional education in hospitality management is a plus.
• Previous experience in a hotel front desk or supervisory role preferred.
• Excellent communication and interpersonal skills.
• Ability to handle multiple tasks and work in a fast-paced environment.
• Strong problem-solving skills and attention to detail.
• Proficiency with hotel management software and Microsoft Office Suite.

Responsibilities

• Supervise and coordinate the activities of front desk staff, including scheduling, training, and performance management.
• Ensure that all guest check-ins and check-outs are handled efficiently and professionally.
• Address and resolve guest complaints or issues promptly and effectively.
• Maintain accurate guest records and handle cash and credit transactions.
• Collaborate with other departments to ensure seamless guest experiences.
• Ensure that the front desk area is clean, organized, and well-maintained.
• Assist with hotel marketing and promotion efforts as needed.
• Uphold the hotel's policies and procedures, including those related to safety and security.

Skills

Communication

Interpersonal skills

Multitasking

Hotel software

Microsoft Office

Education

High school diploma

Hospitality management education

Tools

Microsoft Office

Job description

Dreamscape Hospitality is seeking a Front Desk Supervisor to oversee daily front desk operations and lead a team of agents. You will ensure smooth check-in/check-out, resolve guest issues, and uphold service standards across the hotel.

The role requires strong communication, multitasking, and problem-solving skills, with experience in hotel software and Office applications. This on-site position offers competitive pay and opportunities to contribute to guest experiences.