Front Desk Supervisor, Campground & Guest Services

Carowinds; Concord (NC); On-site; USD 42,000 - 62,000; Full time

Job summary

Carowinds in North Carolina is seeking a Front Office Leader to train, motivate, and supervise front desk, concierge, and reservations teams to deliver outstanding guest experiences.

The role emphasizes scheduling, brand standards, safety, and guest inquiries, with weekend and holiday availability required.

You will work with a dedicated team to uphold service quality and support resort operations in a dynamic entertainment destination.

Qualifications

• Ability to lead a small team of front office associates including check-in/out procedures and reservations.
• Maintains guest service standards and resolves guest inquiries and complaints.

Responsibilities

• Coordinate and supervise front desk, concierge, and reservations teams to ensure smooth operations.
• Monitor guest service quality and guest check-in/check-out processes.
• Ensure adherence to wardrobe, grooming, safety, and quality policies.
• Assist Front Office Manager with inventory and ordering as needed.
• Provide breaks and meal periods per guidelines; support attendance requirements.

Skills

Front Office leadership

Guest service excellence

Job description

Carowinds in North Carolina is seeking a Front Office Leader to train, motivate, and supervise front desk, concierge, and reservations teams to deliver outstanding guest experiences.

The role emphasizes scheduling, brand standards, safety, and guest inquiries, with weekend and holiday availability required.

You will work with a dedicated team to uphold service quality and support resort operations in a dynamic entertainment destination.