Front Desk Supervisor

Hyatt Hotels Corporation; Austin (TX); On-site; USD 28,000 - 41,000; Full time

Benefits offered by this job

Health insurance

401(k) plan on Day One

Job summary

Hyatt Place Austin/Domain Area is seeking a Front Desk Supervisor to deliver exceptional guest service and lead the front office team in a fast-paced hotel environment. You will oversee customer service reps and Night Audit, ensure accurate cash handling, and maintain a thorough knowledge of hotel services and locations.

This role requires flexibility, an outgoing personality, and prior hospitality experience. Weekend and holiday availability may be required as business needs demand.

Qualifications

• Previous hospitality experience is required.
• Ability to stand and move at a fast pace for long periods; working long hours may be required.
• Must be available to work weekends and holidays as necessary.

Responsibilities

• Provide the highest quality service to guests, anticipating and exceeding their expectations.
• Oversee front office team including customer service reps and Night Audit.
• Follow cash handling and accounting procedures including hotel credit and check cashing procedures.
• Develop knowledge of hotel staff, services, hours of operation, room locations, room rates, amenities, and hotel surroundings.
• Handle administrative duties: scheduling, ordering, training, coaching and hiring.
• Ensure security and confidentiality of all guest and hotel information.
• Effectively respond to and resolve guest concerns or complaints.
• Perform other duties as assigned.

Skills

Flexibility

Team player

Outgoing personality

Hospitality experience

Weekend availability

Job description

This is a fun and service forward company with ample career opportunities. We have it all - culture, environment and growth! Come check out the Hyatt Place Austin/Domain Area. Employee Health insurance is 100% covered & fully vested 401k program on Day One!

US - TX - Austin

Summary

What You’ll Do

• A Front Desk Supervisor will provide the highest quality of service to the guest, anticipating and exceeding their expectations
• Oversee the entire front office team including, customer service reps, Night Audit
• Understand and consistently follow all cash handling and accounting procedures including the hotel credit and check cashing procedures
• Develop a thorough knowledge of hotel staff, hotel services, hours of operation, room locations, room rates, amenities, and hotel surroundings
• Handle all administrative duties and tasks such as: scheduling, ordering, training, coaching and hiring.
• Ensure security and confidentiality of all guest and hotel information
• Effectively respond to and resolve guest concerns or complaints
• Perform other duties as assigned

What You’ll Bring

• The ability to be flexible and adapt to any situation
• A desire to work as part of the front desk team
• An outgoing personality with a positive attitude
• Previous hospitality experience required
• The ability to stand and move at a fast pace for long periods of time. Working long hours may also be required based on business needs. Must be available to work weekends and holidays as necessary

This position is at a location where Hyatt is not the employer. The employer of individuals working at this hotel may be a third-party management company that is responsible for all employment benefits and obligations at this location.

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