Guest Services Supervisor — Front Desk Leader

Pelham NOLA; New Orleans (LA); Sur place; USD 36 000 - 48 000; Plein temps

Résumé du poste

Pelham NOLA in New Orleans is seeking a Guest Services Supervisor to oversee front desk operations and deliver outstanding guest experiences. The role combines supervisory duties with hands-on coverage of morning front desk shifts, with occasional evening coverage as needed.

Ideal candidates are strong communicators and problem-solvers who can lead a team, manage check-ins and check-outs, handle guest inquiries, and ensure compliance with hotel policies and standards in a fast-paced setting.

Qualifications

• Front desk experience required; supervisory experience preferred.
• Strong communication and customer-service orientation.
• Ability to multitask and solve problems in a fast-paced environment.
• Hands-on leadership to guide front desk agents and maintain service standards.

Responsabilités

• Supervise front desk staff to ensure smooth operations.
• Assist in training, scheduling, and performance management of front desk agents.
• Oversee guest check-ins and check-outs for a seamless experience.
• Handle guest inquiries, complaints, and special requests professionally.
• Perform front desk duties including reservations, payments, and guest needs.
• Ensure compliance with hotel policies, procedures, and service standards.
• Assist in shift scheduling and provide coverage when necessary.
• Maintain a positive and professional atmosphere for guests and staff.
• Report and follow up on maintenance issues affecting guest rooms.

Connaissances

Leadership

Customer service

Communication

Multitasking

Problem solving

Outils

Hotel software

Description du poste

Pelham NOLA in New Orleans is seeking a Guest Services Supervisor to oversee front desk operations and deliver outstanding guest experiences. The role combines supervisory duties with hands-on coverage of morning front desk shifts, with occasional evening coverage as needed.

Ideal candidates are strong communicators and problem-solvers who can lead a team, manage check-ins and check-outs, handle guest inquiries, and ensure compliance with hotel policies and standards in a fast-paced setting.