Front Desk Supervisor

Marriott Vacations; United States; On-site; USD 29,000 - 40,000; Full time

Benefits offered by this job

Free On-Site Parking

Free Fitness Center use

Discounted meals

Job summary

Marriott Vacations Worldwide is seeking a Front Office Supervisor to lead the Front Office team and deliver outstanding owner and guest service at our property in the United States.

You will supervise front desk associates, handle check-ins, process payments, and coordinate with Housekeeping to ensure room readiness. Weekend and holiday availability is required, with a focus on professional service and brand standards.

Qualifications

• Experience supervising front office staff and ensuring service excellence.
• Strong communication and guest relations skills.
• Ability to manage payments and reservations accurately.

Responsibilities

• Supervise Front Office staff to ensure excellent owner/guest service.
• Process all owner/guest check-ins and verify reservations.
• Coordinate with Housekeeping to prepare rooms for check-in.
• Assist management with hiring, training, scheduling, and coaching.

Skills

Front desk supervision

Customer service

Communication

Team leadership

Job description

Hourly Rate: $25.05

Hourly Wage: $ 25.05

Shift: 1st/2nd; must be available to work weekends and holidays

Position type: Full Time

Job Summary

Supervise the Front Office staff to ensure excellent owner/guest service. Actively listen and respond positively to owner/guest questions, concerns, and requests using brand or property specific processes to resolve issues and delight owners and guests. Supervise other front desk associates to ensure property coverage and prompt owner/guest service addressing their needs in a professional, positive, and timely manner. Process all owner/guest check-ins while confirming reservations and villa/room assignments. Process all payment types such as room charges, cash, checks, and credit/debit cards. Coordinate with Housekeeping to track readiness of rooms for check-in. Anticipate and address owner/guests' service needs. Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process.

Core Work Activities

• Report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications.
• Follow all company policies and procedures; ensure uniform and personal appearance is clean and professional; maintain confidentiality of proprietary information.
• Anticipate and address guests' service needs.
• Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette.
• Develop and maintain positive working relationships with others. Ensure adherence to quality expectations and standards.
• Stand, sit, or walk for an extended period of time.
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
• Perform other duties as assigned.
• A ttention to customer service with a professional and pleasant personality.
• Available to work a flexible schedule including evenings, weekends, and holidays.

Site Specific Perk:

• Free On-Site Parking
• Free Fitness Center use
• Discounted meals, complimentary soft drinks
• Department celebrations
• Associate Appreciation Week
• Monthly associate recognition and reward programs
• Company branded winter coat and work shoe stipend provided

Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.