Union Front Desk Agent

Hyatt Vacation Club at Highlands Inn; Carmel-by-the-Sea (CA); On-site; USD 30,000 - 36,000; Full time

Benefits offered by this job

Free On-Site Parking

Uniform laundering, stipend for worksh

Complimentary meal and soft drink per

Department celebrations

Associate Appreciation Week

Monthly associate recognition and gain

Monthly cell phone stipend

Job summary

Marriott Vacations Worldwide is seeking a Front Office Guest Service Associate in California. The role involves welcoming Owners and guests from arrival through departure, handling check-ins/check-outs, and delivering a personalized vacation experience with high service standards.

The position is full-time with an hourly wage of $24.22, requiring flexibility for evenings, weekends, and holidays while maintaining a professional, courteous demeanor.

Qualifications

• Strong customer service skills and ability to personalize interactions.
• Excellent attention to detail and multitasking ability.
• Willing to work weekends and holidays as required.

Responsibilities

• Greet guests and welcome Owners and guests.
• Process guest arrivals and departures efficiently.
• Provide accurate information about the resort and surrounding area.
• Deliver a personalized vacation experience for each guest.
• Maintain professional appearance and follow company policies.

Skills

Customer service

Attention to detail

Teamwork

Job description

Job Summary

Hourly Wage: $24.22

Shift: 1st/2nd; must be available to work weekends and holidays.

Position type: Full Time

Do you pride yourself on your customer service skills and ability to personalize interactions with guests? Have a strong attention to detail while multi-tasking? Value a cooperative, team-oriented environment?

If so, the Front Office at Marriott Vacations Worldwide might be the place for you! You will have the opportunity to welcome our Owners and guests "home", while experiencing our dedication to the well‑being of our associates.

As a Guest Service Associate, you will be interacting directly with Owners and guests from the time they arrive on property until they depart. In addition, your responsibilities include, but are not limited to, processing all guest arrivals and departures, and providing accurate information about the resort and surrounding area while delivering a personalized vacation experience for each Owner and guest.

Core Work Activities

• Follow company policies and procedures; report accidents, injuries and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets.

• Welcome and acknowledge guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation.

• Speak using clear and professional language; answer telephones using appropriate etiquette.

• Develop and maintain positive working relationships; support team to reach common goals; listen and respond appropriately to the concerns of employees.

• Comply with quality assurance standards.

• Stand, sit, or walk for an extended period of time.

• Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.

• Perform other reasonable job duties as requested by Supervisors.

• Attention to customer service with a professional and pleasant personality.

• Available to work a flexible schedule including evenings, weekends, and holidays.Site Specific Perk:

• Free On-Site Parking

• Uniform laundering, stipend for work shoes

• Complimentary meal and soft drink per shift

• Department celebrations

• Associate Appreciation Week

• Monthly associate recognition and reward programs

• Monthly cell phone stipend

Hyatt Vacation Ownership is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.